Join our dynamic Training Coordination Team as a Training Coordinator Lead at our Gresham Mill office. This role is pivotal in driving business growth through the facilitation and coordination of top-notch training programs. Additionally, the position plays a crucial part in promoting training courses to external clients, ensuring robust attendance.
Key Responsibilities:
- Serve as the primary contact for external clients seeking Rail Safety critical training across diverse disciplines.
- Provide support for the administrative and coordination functions of all training activities.
- Plan and organize training programs tailored to specific needs.
- Monitor and report training outcomes.
- Manage logistics for training activities, including venues and equipment.
- Offer constructive feedback to program participants and management.
- Contribute to attracting and integrating new external clients through exceptional customer service.
- Promote group functions and supply management with snapshot reports on training delivered/declined.
- Assist in resolving identified areas of concern with the management team.
- Plan and organize the training schedule.
- Increase course visibility through weekly mailshots to the external client base.
- Provide general administrative assistance as needed.
Essential Skills:
- Exceptionally organized and efficient.
- Strong dedication to customer service and task completion.
- Intermediate/Advanced proficiency in Excel, Word, Outlook, and PowerPoint.
- Excellent communication skills.
- Ability to work autonomously.
- Creative problem-solving skills.
- Prior knowledge and experience in the Rail Industry and/or Training Business.
Experience:
- Experience in managing diaries and organizing meetings/trainings.
- Proficiency in collating figures and producing statistics for management reporting.
- Experience in collaborating with team members from different divisions.
