Customer Service Manager

Menzies Distribution Solutions are currently looking for a Customer Service Manager to join us, based in Corby with some travel to other sites . The purpose of the Customer Service Manager is to lead and optimise our customer service operations. This role will offer an opportunity to drive excellence, implement best practices, grow our customers, and mitigate business risk. 

The Details:

• Monday to Friday Shift Pattern
• Salary: £55k Per Annum
• Hours: 40 Hours Per Week
• 25 Days Annual Leave plus 8 Bank Holidays
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (will include but not be limited to)

• Drive customer service excellence, aligned with Menzies strategy and priorities
• Develop an understanding of a clients’ business using a variety of sources to identify commercial opportunities
• Performance management of the customer service team
• Manage and optimize end-to-end supply chain solutions for customers.
• Attend monthly and quarterly business reviews
• Focus on continuous improvement plans for all customers
• Analyse statistics or other data to determine the level of customer service provided
• Be a trusted partner to our customers
• Promote the harmonisation of processes and procedures aligning with best practice
• Development of a high performing team with regular 121’s and appraisals, champion talent promoting training and development
• Strengthening collaboration between customers, warehousing, transport, and other stakeholders

Key Experience and Qualifications:

• Excellent communication skills are essential with the ability to express empathy with customers
• Excellent written and verbal skills are essential
• Proven record in people management and team leadership
• Proven experience in a Customer Services Manager role within a fast-paced 3PL environment
• Able to implement changes in a strategic way
• Able to build customer engagement
• Familiar with Microsoft Word, Excel, and PowerPoint

Technical skills and behavioural competencies

• Good spoken and written communication skills
• Strong analytical and numeracy skills
• Good level of financial understanding through commercials
• Confidence, tact, and a persuasive manner
• Good organisational and time management skills
• A professional manner
• Develop a level of trust and support with all stakeholders

Additional Benefits:

• Pension Scheme
• Employee Assistance Program

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.  We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Contact information

Kelly Pridmore