Transport Track & Trace (Nights)

Menzies Distribution Solutions are currently recruiting for Transport Track & Trace to join our team in Scunthorpe. The purpose of this role is to arrange the delivery of the customer’s product on time and in full using the most cost effective means possible and best use of available resources, whilst complying with Transport Legislation and Health & Safety. You will be responsible for Maximizing the utilization of the Menzies Fleet through efficient planning of deliveries and collections as well as maximized utilization of Menzies drivers in line with current driver’s hours and WTD legislation.

The Details:

• Salary: £29,635
• Shift Pattern: Monday - Friday
• Shift Pattern: 22:00- 06:00
• 40 Hours Per Week
• Full-time, permanent
• Holiday Allowence: 28 Inclusive of Bank Holidays
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (will include but not be limited to):

• Maintenance and Management of the Transport Management System (TMS)
• Ensure effective and efficient use of all service recording systems
• Ensuring customer requirements are administered in a timely, controlled and recorded manner
• Liaise, support and develop effective working relationships with internal and external customers and suppliers
• Promote effective and efficient standards of work, in order to comply with transport legislation, company policy and Health & Safety legislation
• Promotion and adherence to site policy and procedure
• Track & trace customer orders from inception to final point of delivery
• To carry out investigations or incident reports in relation to any service issues when necessary
• Ensure all agency drivers are inducted correctly and Compliance is monitored
• Manage system briefing / de-briefing including returns & re-delivery jobs
• Query investigation and resolution
• Preparing and submitting various KPI reports
• Cross functional interaction (Warehouse / Drivers or Contractors / Customers)
• Undertake any other duties that are reasonably requested
• All other transport office related duties

Key Experience and Qualifications:

• Monthly Pay
• Parking Onsite
• Good communication skills are essential with the ability to express empathy with customers
• Excellent written and verbal skills are essential
• Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
• Strong geographical knowledge
• Knowledge of Health & Safety
• Knowledge of transport systems
• Strong negotiating skills
• Ability to grasp new ideas, develop and assist in implementing better working practices and methods
• Good spoken and written communication skills
• Confidence, tact and a persuasive manner
• Good organisational and time management skills
• Good ‘people skills’ for working with a range of colleagues and customers
• Excellent computer literacy (Microsoft Office, Word & Excel)
• Ability to work on own initiative, demonstrates organisational skills
• Change management skills
• Commitment to role and site objectives
• Always strive to improve personally and professionally

Technical skills and behavioral competencies:

• Team Player
• Good communication skills
• Lateral thinker
• Works well under pressure
• Ability to prioritize Able to develop relationships with others (both internal and external)
• Problem solving and decision making skills.
• People management skills
• Self starter who works on their own initiative

BENEFITS

• Pension Scheme
• Employee Assistance Program

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.  

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate. 

Contact information

Julie Stevenson