Transport Customer Service Co-Ordinator

Menzies Distribution Solutions are currently looking for a Transport Customer Service Co-Ordinator to join our team based in Carrington. Having previous transport related administration and customer service experience gained within a fast paced distribution environment, the ideal candidate would be flexible and accounting administration would be an advantage.
The Details

• Salary: £27,735.42k Per Annum
• Pattern: Monday To Friday
• Hours: Flexible between 07.30 & 16:00
• Holiday Allowance: 28 Days inclusive of bank holidays
• Monthly Pay
• Parking Onsite

Key Duties and Accountabilities (Will include but not be limited to)

• Engage all external and internal customers by communicating in a friendly and professional manner ensuring that a good impression is maintained at all times.
• Answering and responding to all incoming calls/emails in a prompt and polite manner.
• Ensure all internal/external customer queries or concerns are dealt with in a professional, friendly and courteous manner.
• Liaising with the management team ensuring the smooth operation of the transport department.
• Monitor and chase documentation in support of the transport operation.
• Produce statistics as and when required.
• Undertake administrative and filing duties to meet needs of the Transport Department.
• Dealing with customer orders ensuring quality accuracy, delivery timelines, instruction and communication to all depot staff
• Dealing with customer and supplier enquiries and complaints from investigation through to closure.
• Ensuring that customer requirements are administered in a timely controlled and recorded manner.
• Ensuring that all work carried out is accounted for and processes for accurate charging and auditable trail are in place and followed.

Key Experiences and Qualifications

• Excellent computer literacy (Microsoft Office, Word & Excel)
• Previous administration experience.
• Good numeric skills – including accuracy.

Technical Skills and Behavioural Competencies

• Well developed verbal and written communication skills.
• Strong analytical and numeracy skills
• Good level of financial understanding
• Flexibility
• Help maintain a motivating focused team environment.
• Enthusiastic and energetic personality
• Enjoys working to deadlines
• Ability to work on own initiative, demonstrates organisational skills

Benefits

• Pension Scheme
• Employee Assistance Program - Health and Welbeing Benefits
• Life Assurance
• SPIRIT Awards - Peer to Peer recognition

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.  

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Contact information

Julie Stevenson