Menzies Distribution Solutions are looking for an experienced Business Intelligence Manager to join our team. Reporting to the Head of Transport Optimisation this role has responsibility for supporting Menzies Distributions Solutions Limited (MDS) in delivering data-driven insights that optimise logistics operations, improve service performance, and support strategic decision-making across the supply chain. The role transforms complex Operational, Financial, and Customer data into actionable intelligence to enhance efficiency, reduce costs, manage risk, and improve on time & in full service outcomes.

The Business Intelligence Manager operates across the end-to-end logistics network, partnering with Operations, Transport, Warehousing, Finance, Commercial, and customer Account Manager teams. The role has accountability for the organisation’s BI capability, including analytics strategy, reporting frameworks, data governance, and insight delivery.

The Business Intelligence Manager enables smarter, faster decisions across the logistics network, driving improved service reliability, cost efficiency, and customer satisfaction. The role directly contributes to optimised fleet and warehouse performance, improved profitability, and scalable growth through high-quality insights and strong analytics capability.

The Details:

• Home based
• Salary: £65,000 Per Annum, £31.25 Per Hour
• Shift Pattern: Days
• Basic 40 Hours Per Week
• Start Time: As required
• Parking available onsite
• Monthly Pay

Key Duties and Accountabilities (will include but not be limited to)  

• Data Strategy & Governance
• Define and implement the BI and analytics strategy aligned with logistics and supply chain objectives.
• Establish data governance standards to ensure accuracy, consistency, and integrity of operational and financial data.
• Own enterprise KPIs covering transport, warehousing, and customer service performance.
• Operational & Supply Chain Insights
• Deliver insights across key logistics metrics including on time delivery OTD, in full (OTIF), fleet utilisation, route efficiency, warehouse productivity and capacity planning.
• Support demand forecasting, network optimisation, and cost-to-serve analysis.
• Enable proactive issue identification through trend, variance, and predictive analysis.
• Reporting & Analytics Delivery
• Lead the development of dashboards and reports for executive, operational, and customer facing performance reporting.
• Enable self-service analytics for business users while maintaining governance and data quality.
• Translate data into clear insights that support operational planning and continuous improvement initiatives.
• Stakeholder & Commercial Support
• Partner with senior leaders and operational teams to prioritise analytics initiatives that deliver measurable business value.
• Support customer performance reporting, contract management, and service level agreement (SLA) monitoring.
• Provide analytical support for pricing, margin analysis, and commercial decision making.
• Technology & Data Platforms
• Oversee BI platforms, data warehouses, and analytics tools integrating TMS, WMS, ERP, telematics, and customer systems.
• Work with IT and data engineering teams to ensure scalable, reliable, and secure data pipelines.
• Identify and implement advanced analytics and automation opportunities to improve insight timeliness and accuracy.

Key Experience and Qualifications:

• Previous experience working in an Operational environment, either direct Ops or in a back office function.
• Previous experience in Supplier &/or Stakeholder management
• Experience in Data Warehouse development using the Microsoft (or similar platform), including Integration (SSIS), Analysis (SSAS), Reporting services (SSRS or PBI)
• Experience is data modelling and dimensional design.
• Experience of gathering business requirements.
• Experience managing people as a direct line manager
• Experience implementing data quality processes.

Technical skills and behavioural competencies:

• Proven problem solving skills with the ability to make data based decisions.
• Proven experience in data modelling, processing large datasets and translating data into insights, KPI and Operational material
• Previous experience of Optimisation software & telematics
• PC literate with excellent knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Power BI) - essential
• Excellent organisational skills including prioritizing workloads – essential
• Strong presentation skills with the ability to communicate to all levels within the organization.
• Strong communication skills, with the ability to forge relationships both internally & externally at all levels. 

• Time For You: Relax with 28 days of holiday inclusive of bank holidays.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Appreciating You & Others: Celebrate special moments with Value Awards and Driver of the Year Awards.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Exclusive Discounts: Through your Healthcare Cash Plan you will have access to a discount portal, where you can make savings on travel and hotels, cinema tickets, days out and much more. We also offer 20% off your mobile line rental at EE!
• Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. Driver Assessor Training available by our Regional Driver Team. A paid day leave per year for your periodic CPC Training provided by us.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans. In addition to this there is Virtual GP access, On-Demand Physio, Gym Discounts, Online Health Assessments & 24/7 Counselling.

INCLUSION

Menzies Distribution Solutions is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.  

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Contact information

Julie Stevenson