IT Support Officer
Location: Rochdale
Reporting to: IT Manager
£35,000.00 per annum
IT Support Officer Role
Our client, a well-established and forward-thinking organisation, is seeking a proactive and technically capable IT Support Officer to join their internal IT team. This is an excellent opportunity for an experienced IT professional to play a key role in maintaining and improving business-critical systems while supporting users across the organisation.
Acting as a central point of contact for IT support, you’ll be responsible for ensuring smooth day-to-day operations, troubleshooting issues, and contributing to ongoing systems development, including ERP enhancements.
IT Support Officer Key Responsibilities
- Act as deputy to the IT Manager when required
- Provide first-line and second-line IT support to users across the business
- Maintain, configure, and monitor hardware, software, and network systems
- Troubleshoot technical issues including hardware faults, printing, and access problems
- Ensure the reliability and performance of existing IT systems
- Support the development and optimisation of the company-wide ERP system
- Assist with IT and telecommunications asset management
- Manage onboarding for new employees, including account setup and system access
- Support the generation and delivery of ERP-based reports
IT Support Officer Skills & Experience Required
- Minimum 3 years’ experience in an IT support role (ideally within a manufacturing or similar environment)
- Strong working knowledge of:
- Active Directory
- Microsoft Office 365
- DNS & DHCP
- Windows Server (2016–2022)
- Virtualisation technologies (VMware, Hyper-V)
- Understanding of server infrastructure and database systems
- Experience with ERP systems (e.g. EFACS, Syspro) is highly desirable
- Solid understanding of operating systems architecture and performance monitoring
IT Support Officer Personal Attributes
- Strong problem-solving skills with a logical approach to troubleshooting
- Excellent communication skills, both written and verbal
- Ability to engage with stakeholders at all levels of the business
- Self-motivated with the ability to work independently and collaboratively
- Adaptable and eager to learn new technologies in a dynamic environment
Why Apply for this IT Support Officer role?
- Opportunity to work in a varied, hands-on IT role
- Exposure to enterprise systems and ERP development
- Supportive team environment with career development potential
- Competitive salary and benefits package
If you’re an experienced IT Support professional looking for your next challenge, apply now to be considered.
