Property Services Centre Advisor

Location: Based at our Manchester Officer with Hybrid working

Salary: £29,197 per annum

Vacancy Type:

Closing date is 10th April 2026, however we reserve the right to close before the date.

Why this role matters

The Property Services Advisor plays a critical frontline role in supporting Golden Lane Housing’s compliance with statutory responsibilities (including Awaab’s Law), improving the efficiency of repairs delivery, and strengthening tenant experience.

The position acts as the operational anchor between tenants, contractors, property surveyors, and the Repairs Strategy & Cost Manager, ensuring that repairs are accurately triaged, well‑managed, and appropriately documented to support governance and regulatory assurance.

The role is essential to delivering a high‑performing, tenant‑centred repairs service, supporting strong assurance for the Board and demonstrating compliance with the Regulator of Social Housing’s consumer standards.

Experience and qualifications

• Experience working in a customer service, housing, property repairs, facilities, or contact‑centre environment.
• Understanding of social housing repairs, including common issues such as damp/mould, heating loss, and responsive repairs.
• Awareness of statutory responsibilities relating to property safety (e.g., Awaab’s Law, compliance timeframes, hazard identification).
• Experience of handling and triaging customer enquiries in a professional, calm, and solutions‑focused manner.                 
• Knowledge of data entry standards, record keeping, and the importance of accurate information for regulatory reporting.
• Strong ability to assess and prioritise repairs based on risk, urgency, and legal requirements.
• Excellent communication skills with the ability to engage confidently with tenants, contractors, and internal teams.
• Competent IT user, able to work confidently with repairs management systems, CRM platforms, and Microsoft Office.
• Commitment to delivering a high‑quality, tenant‑centred service.
• Ability to work collaboratively and support the wider property services team.
• High levels of accuracy and attention to detail when recording repairs, costs, job codes, and contractor information.
• Ability to work to deadlines, manage competing demands, and escalate risks quickly when required.
• Strong customer‑service ethos, demonstrating empathy, professionalism, and accountability.
• Commitment to improving repairs performance, preventing repeat issues, and supporting service improvements.
• A proactive approach to identifying risks, service failures, and compliance concerns.

Benefits

• 27 days annual leave plus bank holidays (increases with service)
• Contributory pension (5% employee / 5% employer)
• Paid volunteering days (3 per year)
• Day off for your birthday

To Apply

If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please proceed through the following link to be redirected to our website to complete your application.

https://www.glh.org.uk/careers/

Contact information

A Member of the Ad Warrior Team