Retail Area Manager

Location: Rotherham Hospice Retail Shops

Salary: £32,036 - £39,156 per annum

Vacancy Type: Permanent

Closing date: 9^th April

About Us

Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.

About the Role

As a Retail Area Manager, you will lead and support an area of Hospice retail shops, ensuring consistent performance, compliance and supporter experience across your designated region.

You will coach and develop Shop Managers and teams, drive sales and Gift Aid performance, oversee stock flow and merchandising, and ensure operational excellence across all sites.

This role requires strong people leadership, analytical ability, multi‑site retail experience, and a commitment to the Hospice mission and values.

Key Responsibilities

Area Leadership & Performance:

• Lead Shop Managers across your area, providing coaching, mentoring and performance management.
• Monitor sales, Gift Aid, KPIs and cost control; implement action plans to address underperformance.
• Support new store openings, refits and strategic growth initiatives.
• Provide hand on shop support, observing, mentoring and learning whilst contributing to the shop rota cover.

Operational Standards & Compliance:

• Ensure consistent implementation of retail policies, procedures, stock processes and cash controls.
• Conduct regular shop visits, audits and follow-up actions.
• Uphold health & safety, safeguarding and data protection requirements.

People & Culture:

• Support Shop Managers in recruitment, training, rota planning and volunteer engagement.
• Foster a positive, inclusive and high‑performing culture across the area.
• Identify development needs and succession opportunities.

Community & Supporter Engagement:

• Champion excellent supporter experience aligned with Hospice values.
• Represent trading function in the community and support local partnerships.
• Support Gift Aid engagement and compliance across sites

Personal Specification

Essential:

• Multi‑site retail management experience
• Proven track record of delivering commercial results
• Experience leading teams through change
• Strong leadership and communication
• Data analysis and problem‑solving
• Operational and compliance knowledge
• Values‑driven, supportive and resilient
• High personal integrity
• Collaborative and solution‑focused
• A full UK driving licence and access to a vehicle for work purposes

Desirable:

• Charity retail experience
• Leadership or coaching qualification            
• Visual merchandising knowledge
• Digital literacy and EPOS familiarity
• Fluency in community languages such as Urdu, Punjabi, Polish, Slovak, Romanian, and Arabic is highly desirable. It enables compassionate, effective communication with patients and families from diverse backgrounds, helping to build trust and deliver culturally sensitive care. This directly supports our Living Life’s Wishes Strategy and our commitment to inclusive, high-quality care at Rotherham Hospice

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.

Contact information

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