Telephone Advisor

Location: Hybrid - 3 days/week from a London Office

Salary: £27,250 per annum

Hours: 37.5 hours per week

Vacancy Type: Fixed term until 30 October 2026, with a possibility to extend

The Role

Want to help tackle rising energy costs and inequality?

If you are a caring, friendly individual and ready to make a real impact, come join their award-winning team. They help vulnerable Londoners make their homes warmer, safer, and more energy efficient – one visit at a time.

The Programme partners with Local Authorities, Housing Associations, and other stakeholders to deliver expert energy-efficiency advice and practical measures across London. The focus of the programme is to support vulnerable residents, for whom even a simple advisory call can lead to meaningful improvements in wellbeing and energy savings. The approach combines home visits, phone consultations and community sessions in offering tailored advice, hands-on help and links to further energy and well-being agencies and services.

Key Responsibilities

• Manage all incoming enquiries through calls, voicemails, missed calls and the inbox.
• Contact all referred clients by phone and email to book appointments.
• Ensure accurate recording of all client interactions and actions taken on the booking system.
• Liaise with them on the team regarding any client queries regarding their appointments.
• Ensure clients and the team are fully informed and supported throughout the booking process.
• Manage diaries of the team to ensure efficient daily scheduling.
• Maximise appointment availability and ensure full utilisation of team resources.
• Collaborate with the wider team on internal processes actively and professionally.
• Build positive relationships with residents through consistent, respectful communication; maintain a courteous and helpful tone in all client interactions and deliver a high standard customer service.
• Provide basic energy savings advice via Ealing Healthy Homes line and refer clients to larger measures grants, where appropriate.
• Assist residents to access other relevant and complementary services and agencies, where needed.

Benefits

• Excellent employee Health Care Cash Plan
• Ongoing training and development along with qualifications in energy saving and retrofitting
• All equipment needed for the role is provided
• Employer contribution pension scheme

To Apply

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.

Closing Date: 2^nd October 2025

Interview Date: 15^th – 16^th October 2025

Contact information

A Member of the Ad Warrior Team