IT Digital Customer Advisor

Location: Newcastle upon Tyne

Salary: £25,700 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 14^th May 2026

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment.

KEY DUTIES

• Respond to customer queries via phone, email, or digital ticketing systems
• Provide basic IT support and guidance for common technical issues
• Log incidents accurately and escalate where necessary
• Support users with account access, passwords, and basic software issues
• Deliver a positive and professional customer experience

CANDIDATE REQUIREMENTS

• Strong communication and customer service skills
• Interest in starting a career in IT support
• Organised and able to follow processes
• Willingness to learn technical skills
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To Apply

If you feel you are a suitable candidate and would like to work for the Back2Work Group, please proceed through the following link to be redirected to their website to complete your application.

https://backtoworkuk.com/adw-tal-it-neca-185

Contact information

A Member of the Ad Warrior Team