Second Line Software Support Engineer

Milton Keynes

Up to £40,000 per annum plus bonus

VIQU are currently working with an established software as a Service (SaaS) organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams.

Due to this, they are hiring a second line software support engineer to act as a technical escalation point, assisting customers with 2^nd line technical issues on their cloud SaaS platform. Please note this is focused on fixing software issues rather than infrastructure and IT issues.

Job duties of the Software Support Analyst

• Provide second line software support to key customers.
• Utilise SQL to support customers, rectify data issues and identify root causes.
• Help to support patching, testing, software updates and cloning.
• Troubleshoot issues with SQL Server and Azure.
• Communicate with key customers within a timely manner.
• Conduct root cause analysis, and document support investigations.

Experience required for the Software Support Analyst

• Previous experience within software or application support focused roles.
• Hands on experience with SQL or similar databases, ability to write queries and ideally stored procedures (nice to have).
• The ability to communicate effectively to both technical and non-technical audiences.
• Continuous improvement mindset, with a focus on learning and development.

Software Support Analyst

Milton Keynes

Up to £40,000 per annum plus bonus

Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the jack.mcmanus@viqu.co.uk

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment

Contact information

Jack McManus