IT Support Analyst
Leamington Spa – Onsite
£29,000 - £30,000

VIQU have partnered with a leading organisation seeking an IT Support Analyst to join their expanding team. This IT Support Analyst role offers hands-on, face-to-face 1st and 2nd line support within a fast-paced environment. As an IT Support Analyst, you’ll work closely with a small team, delivering excellent user support across a modern Microsoft environment.

Key Responsibilities of the IT Support Analyst:
• Provide 1st and 2nd line support for desktop, hardware, and software issues.
• Act as a key point of contact for end users, delivering face-to-face IT support.
• Troubleshoot and resolve issues across Windows 11 and Microsoft 365 environments.
• Support and manage users via Entra and Intune.
• Assist with Windows Server administration and maintenance tasks.
• Log, track, and resolve incidents efficiently, escalating where necessary.
• Work closely with the wider IT team to ensure smooth service delivery.

Key Requirements of the IT Support Analyst:
• 2–3 years’ experience in a 1st/2nd line IT support role.
• Strong experience with Microsoft technologies including M365, Windows 11, Entra, and Intune.
• Exposure to Windows Server environments.
• Confident providing face-to-face, user-focused support.
• Strong communication skills with the ability to remain calm under pressure.
• Proactive, hands-on approach with a willingness to learn and develop.

Apply today to speak to VIQU in confidence or contact Fay Toomey via the VIQU website.

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IT Support Analyst
Leamington Spa – Onsite
£29,000 - £30,000

Contact information

Fay Toomey