Software Operations Lead

Bury (Office Based)

£40,000 - £55,000

VIQU have partnered with a leading energy organisation looking for a Software Operations Lead to take ownership of operational processes relating to internal application support. The Software Operations Lead will collaborate closely with the development leads, and will focus on the effective coordination of developer resources and day-to-day incident and task management across a suite of internally developed systems.

Key Responsibilities of the Software Operations Lead:

• Take operational ownership of support tickets, bug reports and incident requests relating to internal applications.
• Manage day-to-day triage and coordination of technical tasks, ensuring that issues are prioritised and assigned appropriately.
• Work closely with development leads to assess available resource capacity and plan short-term developer assignments accordingly.
• Evaluate and monitor incoming workload and reallocate developer time from project work where necessary to resolve production issues.
• Ensure incidents and bugs are tracked, documented and addressed with appropriate follow-up, including identifying opportunities for improvement.
• Coordinate across multiple systems, ensuring that progress is monitored and reported effectively.
• Support the continuous improvement of processes for managing support and technical tasks, including the refinement of triage and handover procedures.

Experience Required of the Software Operations Lead:

• Demonstrable experience in resource planning within a reactive or unplanned environment.
• Background in managing incidents, tasks or bug tracking, ideally within a software or application-based setting.
• Experience working with or alongside development teams, with an understanding of software development or internal applications.
• Strong organisational and prioritisation skills, with the ability to assess competing demands and allocate technical resources accordingly.
• Ability to work effectively under pressure while maintaining a clear view of ongoing issues, priorities and timeframes.
• Excellent communication and coordination skills, with the ability to liaise confidently with both technical staff and non-technical stakeholders.
• Experience in service desk management, technical coordination or incident management roles would be considered relevant, particularly where there is crossover with software or application environments.

To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Katie Dark on katie.dark@viqu.co.uk

If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).

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Software Operations Lead

Bury (Office Based)

£40,000 - £55,000

Contact information

Katie Dark