IT Support Engineer – 3 Month Contract – Hybrid - Birmingham

VIQU have partnered with a not‑for‑profit organisation based in Birmingham, who are seeking an experienced IT Support Engineer on a contract basis.

The successful IT Support Engineer will play a key role in supporting users across the organisation, delivering a combination of desk‑side and remote 2nd line support while working closely with wider IT teams.

Role Responsibilities

• Provide 1st and 2nd line IT support across onsite and remote environments
• Deliver desk‑side support for hardware, software, and connectivity issues
• Provide remote support to users via ticketing systems, phone, and remote tools
• Support Windows devices, laptops, desktops, and peripherals
• Manage and support users and devices via Intune and Entra ID (Azure AD)
• Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive
• Maintain clear documentation and provide a high level of customer service to non‑technical users

Key Skills & Experience Required

• Proven experience in a 1^st/2nd Line IT Support / IT Support Engineer role
• Strong experience supporting Windows end‑user environments
• Hands‑on experience with:
  • Intune
  • Azure AD / Entra ID
  • Microsoft 365 (Exchange, Teams, Outlook)
  • Confident delivering both face‑to‑face and remote user support
  • Able to work independently while collaborating with remote IT teams
  • Strong communication skills with the ability to support non‑technical users

Role details:

• Job role: IT Support Engineer     
• Start: ASAP
• Duration: 3-month initial contract
• Rate: £160 - £170 per day
• IR35 status: Inside IR35
• Location: Hybrid – 3 days per week onsite in Birmingham

Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

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Contact information

Suzie Stone