Lead Software Support Analyst
Location: Newport (Hybrid – 1 day on-site per week, additional days initially for onboarding)
Salary: £40,000 - £45,000
Type: Full-time, Permanent

VIQU is partnering with a well-established public sector organisation to recruit a Lead Software Support Analyst. This is a fantastic opportunity for someone with strong leadership skills to manage a small team and oversee the timely resolution of software application issues within a mission-driven and supportive environment.

Key Responsibilities:

• Lead and manage a small support team, ensuring effective day-to-day operations

• Oversee the timely resolution of software application issues, prioritising customer satisfaction

• Work closely with developers by carrying out technical support tasks typically handled by the development team

• Manage and support CI/CD pipelines and related processes using Azure DevOps

• Maintain and troubleshoot SQL databases and related software components

• Collaborate with stakeholders to ensure smooth software deployment and operation

• Participate in initial onboarding with additional on-site days to familiarize yourself with systems and processes

• Provide mentorship and guidance to team members, fostering a culture of continuous improvement

Key Requirements:

• Proven leadership experience managing a small team in a software support or similar environment

• Strong experience with CI/CD pipelines and Azure DevOps

• Proficient in SQL database management and troubleshooting

• Experience performing technical tasks that support development activities

• Excellent communication and organisational skills

• Ability to work independently and within a team

• Willingness to work 1 day per week on-site with flexibility for additional days during onboarding

To find out more about this opportunity, please APPLY NOW for a no-obligation conversation with your VIQU Consultant. You can also contact [Your Name] via the VIQU IT Recruitment website.

If you know someone who could be a good fit for this role, VIQU offers a referral bonus of up to £1,000 (terms apply).

For more opportunities and industry insights, follow VIQU IT Recruitment on LinkedIn and Twitter: @VIQU_UK.

Contact information

Phoebe Rees