1^st Line Support Engineer:

1^st Line Support – 6 - Month Contract – Onsite - London

VIQU have partnered with a customer who are seeking a 1^st Line Support contractor to provide some additional BAU support to their client-facing Service Desk.

The successful 1^st Line Support will have solid previous experience in IT Support within a Microsoft environment, and will be committed to delivering excellent customer service.

The role:

This role will involve handling 1st Line tickets coming onto the helpdesk as well as escalating any issues 2nd line or above to team members. This role involves working with external clients as the end user, so communication skills and a focus on customer service is paramount.

Key skills & responsibilities for the First Line Support Engineer:

• 1^st Line / Service Desk / Customer Support – in a Windows / Microsoft environment:
• Sharepoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Experience supporting client facing software would be beneficial
• Triaging tickets and escalating to relevant teams where necessary
• Experience using ticketing systems
• Experience with AV IT issues
• Experience with MAC devices - Mobile phones and Ipads (desirable)
• Excellent customer service skills

1st Line Support Engineer Role details:

• Job role: 1^st Line Support      
• Job type: Contract
• Duration: 6 months’ contract with view to extend
• IR35 status: Inside IR35
• Location: onsite 5 days per week in London

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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Contact information

Phoebe Thompson