Service Delivery Manager

Peterborough – Permanent – Hybrid

£65,000 - £70,000

VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from the ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants to design and deliver a best-in-class function.

Key Responsibilities:

• Design and implement a centralised IT support model.
• Establish governance, SLAs, and performance frameworks.
• Embed practical ITIL processes and best practices.
• Lead and manage a team of 6 Regional Managers.
• Oversee delivery across a distributed IT function of 160 staff.
• Drive consistency across multiple regions and sites.
• Act as a key stakeholder contact across the organisation.
• Collaborate with transformation teams to enhance operations.
• Monitor performance and continuously improve service quality.
• Manage stakeholder expectations in a complex environment.

Key Requirements:

• Strong background in ITSM, service delivery, or MSP environments.
• Proven experience building or transforming functions.
• Strong knowledge of ITIL frameworks and application.
• Experience managing managers and multi-layered teams.
• Ability to work effectively in ambiguous environments.
• Excellent communication and stakeholder management skills.
• Strong analytical, planning, and problem-solving ability.
• Experience within large, multi-site organisations.

Apply today to speak with VIQU in confidence or contact Belle Hegarty via the VIQU website.
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Service Delivery Manager

Peterborough – Permanent – Hybrid

£65,000 - £70,000

Contact information

Belle Hegarty