1^st Line Support – 8-Month Contract – Birmingham

VIQU has partnered with a public sector organisation in Birmingham seeking a 1^st Line Support contractor to support an upcoming telephony rollout project, helping modernise communication systems across the organisation.

This is a fantastic opportunity for someone looking to build or strengthen their career in IT project work.

The role:

As 1^st Line Support, you’ll be part of the team ensuring a smooth rollout of the new telephone systems. You’ll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions.

The successful 1^st Line Support will get involved with:

• Auditing and mapping existing phones, checking locations against internal asset records
• Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings
• Building, connecting, and configuring new phones with the correct extensions
• Providing general support and guidance — being approachable, answering questions, and guiding staff through the changes.

Key skills & experience:

• Confident communicator, comfortable working with stakeholders and staff at all levels
• Competent in Microsoft Excel – able to update trackers and manage spreadsheets effectively
• Proficiency in Microsoft Office applications and general IT literacy
• Well organised and proactive – able to manage your workload independently

Role details:

• Job role: 1^st Line Support   
• Job type: Contract
• Duration: 8-month contract (till end of March 2026)
• Rate: £150 per day paid to Umbrella company
• Location: Birmingham    

Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

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Contact information

Suzie Stone