About us

Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance.

It’s about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.

About the role

This role plays a key part in supporting both the New Business and Customer Care teams within Barbour EHS. You will be responsible for processing sales orders and responding to client enquiries received via email, ensuring queries are handled accurately and efficiently.

You’ll work regularly with Salesforce and a bespoke CRM system to track information, resolve issues and provide timely updates, collaborating closely with the technical help team where required. The role sits within a small, supportive team of three and reports directly to the Head of Administration.

To succeed in this position, you’ll need to be comfortable working across multiple systems, have a high level of attention to detail, and be able to manage your workload effectively while working independently and staying motivated.

What you’ll be getting up to

• Review and validate order forms for new sales and renewals, ensuring all details are accurate and correctly recorded in Salesforce and on internal Excel sales boards.
• Complete supplier forms, payment portals and tender documentation, making sure company information is accurate, consistent and up to date.
• Act as a central point of support for the New Business and Customer Care teams, responding to process queries and helping resolve client‑related questions.
• Share in the success of the business by sending out sales and renewal announcements, celebrating wins across the wider division.
• Produce weekly revenue and KPI reports using Salesforce and Excel to support performance tracking and decision‑making.
• Proactively follow up with customers to obtain outstanding Purchase Orders, supporting credit control and Customer Care activity.
• Maintain high standards of data quality through regular checks, updates and database cleansing within Salesforce and other systems.
• Provide flexible support and cover for key tasks across the team to ensure business continuity.
• Carry out general administrative tasks, contributing to the smooth and efficient running of the wider team.

What we're looking for

The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.  

In order to excel in this role you need…

• Have exceptional attention to detail.
• Excellent organisational skills with a good understanding of Microsoft Office suite especially Outlook, Teams and Excel (intermediate) and Adobe pdf editor.
• Have some Salesforce and other CRM experience although both systems are bespoke so ability to adapt.
• Be reliable and hardworking and use to meeting deadlines and helping others to do so too.
• Good communication skills.
• Motivated self-starter.
• You must be articulate and have excellent written skills.

Why join us?

We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.

Our benefits

We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:

• Salary: £25,900 per annum
• Location: Remote based
• Working Pattern: Monday to Friday 9 – 5:30pm with a one hour unpaid lunch break.
• Annual Leave: 25 days holiday in addition to usual bank holidays.
• Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
• Financial – Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech
• Family – We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one‑off two‑week paid life‑event leave after five years of service.
• Community – Volunteer days and religious holiday swaps
• Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
• Development – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library

Contact information

Carly Cooper