Account Manager
About us
Barbour is a trusted and comprehensive provider of regulatory information, guidance, standards and resources to support our clients wherever they are in the world. Through our knowledge of complex legislation and flexible resources, we empower our clients to simplify and manage their EHS compliance.
It’s about more than just legislation. Working with Barbour, you have a partner to help put solid compliance foundations in place, tools to influence company culture, and specialist consultancy. We help you stay on top of ever-changing industry developments, ensuring your organisation keeps people safe and protects the environment.
About the role
We are on the lookout for a talented and experienced Account Manager to join us! In this key role, you’ll build strong relationships with our clients, provide high quality support and proactively look for opportunities to improve processes and enhance the customer experience.
If you’re passionate about delivering outstanding service and thrive in a collaborative environment, this could be the perfect next step for you.
Join our growing team and be part of an organisation that values innovation, customer excellence and career growth.
We can’t wait to hear from you!
What you’ll be getting up to
- Build meaningful, long‑term relationships by managing a diverse portfolio of customer accounts, becoming their trusted expert for day‑to‑day support, guidance and strategic partnership.
- Drive customer success and retention by consistently achieving and aiming to exceed renewal targets.
- Make a real impact through hands‑on support, delivering tailored training sessions, resolving issues quickly and efficiently and empowering customers to get maximum value from the platform.
- Stay close to your customers through regular touchpoints, checking in to understand how their business is evolving and how their usage patterns may be changing. This insight allows you to respond quickly, provide guidance before challenges arise and ensure your support feels relevant, timely and genuinely helpful.
- Help customers grow and unlock new value by identifying opportunities to introduce additional modules or extend the service into new teams, sites, or divisions. You’ll work consultatively to show where the product can solve emerging challenges or boost performance, helping both the customer’s business and the wider organisation grow.
What we're looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and a high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.
In order to excel in this role you need…
- Proven experience as an Account Executive, with a strong sales track record and a solid understanding of the full sales process.
- Confidence managing accounts remotely, using Teams calls for training, relationship‑building and consultative selling.
- Excellent questioning and discovery skills to understand each client’s needs and provide the right advice and product guidance.
- The ability to work independently, using your own initiative to drive results.
- Self‑motivation and a strong drive to succeed, consistently pushing to achieve your goals.
- A collaborative approach, contributing positively to a successful, well‑established team.
- Strong organisational and IT skills, with good working knowledge of Microsoft Office.
- Experience using CRM systems to track activity, manage pipelines and maintain accurate records.
- The ability to stay calm under pressure, managing deadlines effectively without compromising quality.
- A good understanding of solution selling, ideally supported by experience in information‑focused sales.
- Previous experience with Salesforce, enabling you to hit the ground running.
Why join us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Salary: £30,000 per annum
- Location: Remote based
- Working Pattern: Monday to Friday 9 – 5:30pm with a one hour unpaid lunch break.
- Annual Leave: 25 days holiday in addition to usual bank holidays.
- Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
- Financial – Salary sacrifice pension scheme, exclusive shopping discounts, EV Salary Sacrifice scheme, access to affordable ways to buy white goods and tech
- Family – We enhance statutory family leave entitlements, run charity events throughout the year to support our charity partner Mind, provide group life insurance and offer a one‑off two‑week paid life‑event leave after five years of service.
- Community – Volunteer days and religious holiday swaps
- Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
