Junior Client Success Manager
About us
We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can spend more time on other things that matter to your business. That’s why our products have been designed to integrate with each other, helping you save time, maximise performance and maintain compliance.
About the role
We are looking for a Junior Client Success Manager to be the point of contact for a portfolio of emerging clients, building strong relationships and ensuring they see the full value of our product ecosystem. This role is well suited to someone who is proactive, commercially minded, and recognises the value in turning everyday client interactions into long-term partnerships.
As our Client Success Representative your focus will be on driving client satisfaction, securing renewals, and identifying opportunities to grow revenue within your accounts. You will be managing multiple stakeholders, liaising with clients' Health and Safety teams, Facilities Managers as well as our internal Compliance Service Directors, Consultants, Technical Managers and the Helpdesk team.
What you’ll be getting up to
Account Development & Retention
- Develop and implement strategies to retain existing clients, identifying renewal opportunities and liaising with clients accordingly.
- Recognise and pursue opportunities for account growth and upselling additional products or services from across our ecosystem.
Client Relationship Management
- Serve as the primary contact for your accounts, handling inquiries and maintaining regular communication to understand their needs, expectations and feedback.
- Build and maintain strong client relationships, while expanding client knowledge of available systems and services.
- Attend client meetings, produce agendas and minutes when required.
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- Notify clients of high-risk/P1 issues per client protocol.
- QA reports within SLA, ensure compliance with client protocols, Vantify standards and industry regulations.
- Prepare and analyse client reports, identifying trends and making recommendations. Present performance reports and gather feedback for service improvement.
- Manage helpdesk tasks, ensuring timely completion and monitoring outstanding issues.
- Coordinate with IT teams on system enhancements. Update and review client-specific training materials.
- Assist in planning, scheduling and delivering client training (online and face-to-face).
Operational Excellence
- Coordinate system updates and provide feedback to Consultants via Team Managers.
- Work with the scheduling team to track consultant’s visits, ensuring reports are uploaded on time. Follow up on absent reports.
- Provide guidance on common issues, new legislation and client requirements. Assist in briefing Consultants on client-specific matters.
- Be proficient in all relevant systems, including Report Writer software and client-specific modifications. Collaborate with the Risk Manager software and Development teams to resolve issues and enhance applications.
- Support Consultants, particularly new hires, by sharing client account knowledge, accompanying them on visits and identifying training needs.
- Proactively follow up on outstanding work and chase progress where needed. Assist in mobilising new contracts, renewals and contract negotiations.
- Ensure timely and accurate invoicing and assist in resolving any billing issues.
- Create and manage jobs within the system, ensuring accuracy and correct reflection of all details.
What we're looking for
The ideal candidate for this role will demonstrate behaviours that reflect our core values. Our colleagues are approachable and optimistic, focusing on solutions. We listen to understand client needs, delivering expert guidance and high-quality service. We foster collaboration by sharing knowledge openly and supporting others to thrive by sharing well-considered feedback. We continuously strive for improvement by being open to challenge, being curious and focusing on innovation.
- In order to excel in this role you need… To be commercially savvy – you have proven experience managing client accounts, utilizing sales skills to renew business and upselling to grow account value
- To be Client Proud – you have proven experience building strong client relationships and ensuring their expectations are managed appropriately
- To be a great communicator – you can collaborate across teams, getting the best out of colleagues and always keeping clients in the loop
- To be proactive – you anticipate potential issues, taking a solutions focused approach to plan ahead and minimize impact
- Excellent IT Skills – you’ll be working with our internal systems as well as Microsoft Office and other collaborative working systems , specifically Excel, PowerPoint and Word.
- An understanding of our industry – whilst not a requirement for this role, having an understanding of Property Management, Facilities Management or Health & Safety would be beneficial
Why join us?
We put people first—whether it’s our customers or our colleagues. When you join us, you’ll be part of a supportive team that values collaboration, innovation, and professional growth. We’ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.
Our benefits
We aim to support our colleagues both professionally and personally. Here’s a snapshot of what we offer:
- Salary: £31,500 per annum
- Location: Working from home, occasional travel to our offices or client sites may be required
- Working Pattern: 37.5 hours per week,Monday – Friday 09:00-17:30
- Annual Leave: 25 days holiday in addition to usual bank holidays.
- Wellbeing – Health cash plan, company sick pay scheme, gym discounts, cycle to work scheme, mental health first aiders and an enhanced employee assistance programme
- Financial – Salary sacrifice pension scheme and exclusive shopping discounts through MyVantify our benefits platform
- Family – We enhance statutory entitlements for family leave policies, regular opportunities to support our charity partner – Mind, you'll be covered by our group life insurance for 3 x your annual salary and we offer a one-off 2 week period of paid leave for a life event when you complete 5 years of service
- Community – Volunteer days and religious holiday swaps
- Social – We host an annual conference to get the whole business together as well as our team of Social Champions who arrange regular events for inside and outside of work
- Development – We’ll cover the cost of a professional membership fee, support your personal and professional development and provide you with access to our online learning library
