Job Title – Customer Service Administrator  

Salary – £26,000 – £27,500 per annum

Location – Welwyn Garden City

Contract – Full-time, office-based

Overview

Our client is recruiting for a Customer Service Administrator & Technical Support to join a supportive and friendly customer service team. This role is ideal for an organised and proactive individual who has technical experience or is keen to learn, as technical support forms a key part of the position.

You will provide excellent customer service to corporate (B2B) clients while handling associated administrative tasks.

Key Responsibilities

• Providing phone and email support to corporate clients
• Handling mobile and fixed-line service enquiries
• Liaising with suppliers and network providers to resolve technical issues
• Processing new business requests
• Supporting internal sales and service teams
• Updating systems and databases accurately
• Producing client reports using Excel (training provided)
• General office administration

Skills & Experience

• Strong communication skills and professional telephone manner
• Well organised with excellent attention to detail
• Technical experience or willingness to learn
• Proactive, reliable, and able to take ownership
• Comfortable working independently and as part of a team

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

Contact information

Ashleigh Matshogoto