Sales Support Executive

Location: Hemel Hempstead

Salary: £30,000 to £35,000

Working Pattern: Full time, fully office based

What's on Offer

• Salary of £30,000 to £35,000.
• Full time permanent position.
• Fully office based in Hemel Hempstead.
• Opportunity to work closely with an experienced commercial team.
• Varied role combining customer service, administration, sales support and business development.
• Career development within a growing business.

The Opportunity

We are recruiting for a Sales Support Executive to join a growing commercial team based in Hemel Hempstead within Construction Industry. This is an excellent opportunity for someone who enjoys building customer relationships, supporting sales activity and managing the full order process from enquiry through to delivery.

Working closely with the Business Development Manager and finance team, you will play a key role in supporting customers, identifying new business opportunities and ensuring orders are processed accurately and efficiently.

Key Responsibilities

• Maintain and develop relationships with existing customers while identifying and engaging with new prospects.
• Generate new business opportunities through outbound calls, emails and lead follow up.
• Build relationships with landscape architects and other target customers.
• Prepare and issue quotations, following them up to maximise sales opportunities.
• Process customer orders accurately and efficiently.
• Manage sample requests.
• Coordinate deliveries with manufacturing sites and logistics providers.
• Prepare commercial documentation for imports and deliveries where required.
• Liaise with internal departments to ensure product availability and delivery schedules are met.
• Work closely with the finance team regarding customer accounts.
• Maintain accurate customer records and update internal CRM and commercial systems.
• Produce reports and keep commercial activity up to date.
• Respond to customer enquiries by telephone and email, providing product information, pricing and delivery advice.

About You

You will be a proactive and organised individual with strong commercial awareness and excellent communication skills. You will enjoy working in a fast paced office environment and be confident managing multiple priorities.

You will have:

• Previous experience in an internal sales, commercial support or customer service role.
• Excellent written and verbal communication skills.
• Strong organisational and administrative abilities.
• A proactive approach with a willingness to learn.
• Good commercial awareness and confidence speaking with customers.
• Strong numerical skills and attention to detail.
• Good working knowledge of Microsoft Office, particularly Outlook and Excel.
• Experience using CRM or order processing systems would be advantageous.

Thank you for your interest in this vacancy, advertised by SMT Recruitment (Smart10 Ltd), acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within three working days if you are shortlisted.

SMT Recruitment is a multi-award-winning specialist recruitment consultancy providing temporary, contract, and permanent recruitment solutions across selected business sectors. To stay up to date with our latest opportunities, please visit our website, like us on Facebook, and follow us on Instagram or LinkedIn. Please refer to SMT’s Privacy Policy for details on how we manage your data.

Contact information

Ashleigh Matshogoto