Job Title: Customer Service Administrator

Location: Borehamwood (Fully Office-Based)
Salary: £28,000 per annum
Contract: Full-time | Maternity Cover until July 2027 (with potential to become permanent)
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week, 30-minute lunch)

About the Role

An exciting opportunity has arisen on behalf of our client for a Customer Service Administrator to join a busy and collaborative team. This role is central to day-to-day operations, ensuring customers receive a high level of service while supporting internal processes.

This is a varied position suited to someone who is organised, proactive, and enjoys working in a fast-paced environment. It offers excellent exposure across customer service, administration, and operational support, making it a great opportunity to develop your career.

Key Responsibilities

• Managing customer enquiries via phone, email, and written correspondence
• Processing sales orders, returns, dispatches, and invoices
• Preparing quotations and checking product pricing and availability
• Handling customer queries, including complaints and invoice discrepancies
• Supporting inventory and stock management, including reporting and backorders
• Assisting with import/export administration and related documentation
• Liaising with internal departments, including warehouse and operations teams
• Maintaining accurate records, systems, and documentation
• Providing general administrative support across the business as required

About You

• Previous experience in customer service or administration
• Strong organisational skills with excellent attention to detail
• Confident communication skills, both written and verbal
• Comfortable using Microsoft Office, particularly Excel
• Able to manage multiple tasks and prioritise workload effectively
• Proactive, reliable, and able to work independently
• A team player with a flexible and collaborative approach

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

Contact information

Ashleigh Matshogoto