MRO Engineer - Contracts
Oragadam
Business Need / Purpose of Role:
Engineer – Contracts is responsible for reviewing, interpreting, and processing customer Orders for valves and spare parts. Perform contract review and execute the order. Follow sound engineering practices and procedures in the order execution phases. Ensure timely execution of projects and customer satisfaction.
Objectives:
- Review incoming orders for conformance to the quotation & customer requirements and resolve any differences
- Ensure the customer, project & product requirements are captured
- Legal requirements that are required for the product, destination country etc. are captured
- Attend and contribute to post-order customer meetings
- Update the order related information in CRM / ERP
- Ensure the commitments to customer are met
- Submit contractual documents and obtain on time document approval
- Coordinate with customer / field sales and cross functional teams, as required for effective and timely solutions
- Coordinate with customer and Third-party Inspectors for inspections
- Monitor the progress of the orders
- Submit the order progress reports to customers
- Obtain Inspection / Shipping clearance from TPI & Customers as applicable
- Submit the necessary documents to customers for payment collection
- Coordinate with customers & field sales for on-time payment collection
- Customer satisfaction shall be focused on all the activities performed.
- Quality shall be maintained on the complete order execution process.
- Ensure that business is conducted at acceptable margins and on acceptable terms, with lead times being kept to an absolute minimum and all agreed Terms & Conditions and quality details being strictly adhered to.
- Maintain quality standards in accordance with Company Standards & Departmental system and operatingProcedures.
- Contribute to Continuous Improvement and Operational Excellence objectives and events.
- Undertake training and development as required.
Education and/or Experience:
- Bachelor’s degree (Full time) in mechanical Engineering is preferred.
- 0 to 3 Years of experience, in contracts management or project management in industrial products
- Previous experience with selection of mechanical equipment such as valves, actuators, etc.
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