Our Client a global tech firm is seeking a Senior Business Analyst to join their team in Durban (or remote for candidates in JHB and CPT) on a contract basis. They offer stability, growth, attractive rates and a great working environment.

We are looking for a highly experienced Senior Business Analyst with deep expertise in POS systems, CRM platforms, and Omni-channel retail environments. This role is critical in driving digital transformation initiatives, enhancing customer journeys, and optimizing retail operations across all channels.

Responsibilities:

• Lead end-to-end business analysis for POS, CRM, and Omni-channel projects.
• Collaborate with cross-functional teams to gather, document, and validate business and technical requirements.
• Analyze current retail systems and processes to identify gaps and improvement opportunities.
• Drive the integration of POS and CRM systems with e-commerce, mobile, and in-store platforms.
• Translate business needs into functional specifications and user stories.
• Support solution design, vendor selection, and system implementation.
• Facilitate workshops, stakeholder interviews, and user journey mapping.
• Ensure alignment of technology solutions with business goals and customer experience strategies.
• Conduct UAT planning, execution, and training for end-users.
• Monitor post-implementation performance and recommend enhancements.

Experience:

• 10+ years of experience as a Business Analyst, with at least 5 years in a senior or lead role.
• Proven experience with POS systems (e.g., Oracle Retail, NCR, Lightspeed, etc.).
• Strong knowledge of CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
• Understanding of Omni-channel retail strategies and customer engagement.
• Experience with Agile/Scrum methodologies and tools (e.g., Jira, Confluence).
• Strong analytical, documentation, and stakeholder management skills.
• Proficiency in business process modelling and data analysis (Excel, SQL, BI tools).

Qualifications:

• Bachelors degree in Business, Information Systems, or related field.
• CBAP, PMI-PBA, or similar Business Analysis certification.
• Experience with customer journey mapping and CX design.
• Familiarity with API integrations and middleware platforms.
• Retail industry background with exposure to e-commerce and loyalty programs

Contact information

Ashley Singh