Position:

Call Centre agent   - Tele sales

Purpose of the job:

Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem solving skills.

Key Results Areas include:

• Represent the customer to the rest of the business - Customer Advocate
• Demonstrate excellent product and system knowledge
• Handle client queries regarding existing policies and other enquiries
• Assisting clients with queries
• Solving complaints
• Updating clients information
• Must have experience within the Tele-sales environment

Experience & Competencies: 


• Must have inbound and outbound experience
• Good reading abilities as some roles require scripted questions
• Flexible and adaptable to working hours – Shifts
• Persuasive negotiation skills
• Intermediate computer skills
• Excellent communication both oral and written
• Applying customer service/care principles to all calls
• Working with People
• Ability to learn and grasp information
• Minimum 1-year previous call center experience (Preferred)
• Excellent listening skills
• Customer Centricity
• Results orientated
• A team player
• Proactive and self-motivated
• Resilient, determined and resourceful

Qualification

• Matric
• Call Center certificate (advantage)

Please send your CV to Recruitment@planetfitness.co.za

** If you have not recieved feedback within 14 days, please consider your application unsuccessfull**

Contact information

Charlese Charles