National Account Manager (48380)
Job Description
Leading international FMCG manufacturing client is looking for a National Account Manager responsible for growing sales across South Africa in alignment with the overall business growth strategy. The role drives customer and shopper strategies to achieve defined growth targets while ensuring the customer voice is represented in decision-making, marketing, and investment strategies. It includes developing initiatives that deliver a customer-centric experience and leveraging customer insights to identify innovation potential across categories. Additionally, the role contributes to the continuous improvement of sales team capability and supports a positive, high-performance organisational culture.
Key Responsibilities
- Lead execution of a sales strategy aligned with route-to-market priorities and growth targets for your customer base.
- Build strong relationships with buyers, monitor competitor activity, and identify opportunities to increase sales using a customer-centric approach.
- Drive the customer and shopper marketing agenda.
- Analyse market data to make informed decisions that achieve objectives.
- Lead the customer joint business planning process.
- Recommend relevant innovations with detailed input into the NPD process.
- Monitor promotion effectiveness (ROI) and implement corrective actions where required.
- Manage operations, sales, and merchandising partners to ensure targets are met and service levels maintained.
- Collaborate with Supply Chain, providing input into forecasting and demand planning.
- Monitor and manage customer KPIs to protect customer profit pools.
Competencies
- Influencing Others: Customer relationship obsessed with sales in your DNA, while maintaining a holistic business understanding to partner with key internal stakeholders to achieve overall business objectives.
- Owning It: Adept at managing a significant retailer within the modern trade environment.
- Driving Long Term Results: Fixated on hitting targets and delivering service to categories, with the ability to rapidly align a team around a goal.
- Developing Myself and Others: Actively seeking opportunities to add value, learn, and contribute to the sustainable growth of the business and yourself.
- Staying a Step Ahead: Applying a proactive approach, providing insights and inputs to drive decision-making.
Experience
- 5+ years of experience as a National Account Manager within retail FMCG, with a proven track record of achieving targets.
- Experience dealing with the Shoprite Group is essential.
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