Junior Infrastructure Support/ Helpdesk Engineer (72387)
Job Description
This is an excellent opportunity for a technically minded IT professional who enjoys troubleshooting, working with customers and developing their infrastructure engineering skills within a supportive technical environment
Key Responsibilities
- Provide first-line and operational support for network, security, systems and voice infrastructure
- Troubleshoot and resolve IT incidents and service requests using appropriate tools and processes
- Assist customers and internal teams with technical issues and problem resolution
- Monitor infrastructure services and manage support tickets through to resolution
- Escalate more complex technical issues when required
- Liaise with vendors to assist with resolving network, security, systems and voice-related faults
- Assist with the configuration and maintenance of network, security and voice equipment
- Support system maintenance, upgrades and infrastructure changes
- Assist with equipment installations and provisioning of new services
- Work alongside experienced engineers on customer and infrastructure projects
- Follow established change management, configuration and security procedures
- Assist with monitoring infrastructure performance, availability and capacity
- Maintain accurate technical documentation and procedures
- Assist with customer implementations and service handovers, including occasional site visits
- Participate in a 7-day support schedule and shift rotation
- Build positive relationships with customers, suppliers and internal stakeholders
Minimum Requirements
- 2+ years' hands-on experience in an IT environment
- Basic understanding of networking concepts
- Some practical experience with network, systems, security or voice infrastructure
- Exposure to Cisco networking technologies
- Knowledge of physical network infrastructure
- Experience in a customer-facing IT support role
- Good troubleshooting and problem-solving abilities
- Strong communication and interpersonal skills
- A willingness to learn and develop within the infrastructure engineering space
Advantageous
- Exposure to voice configurations
- Exposure to firewall configurations
- Basic Linux systems administration experience
- Relevant IT certification(s)
What We're Looking For
The ideal candidate will be a motivated and technically curious IT professional who is looking to build a career in infrastructure engineering. You should enjoy solving technical problems, working with customers and learning new technologies
This role offers the opportunity to gain exposure to a broad range of infrastructure technologies while working alongside an experienced technical team
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