Business Process and SAP Support Analyst (49835)
Job Description
This exciting opportunity is ideal for a skilled individual ready to make a meaningful impact by ensuring our SAP systems and business processes run smoothly and efficiently
Key Responsibilities:
- Provide first-line SAP support across all modules (FI, MM, PP, SD, QM)
- Assist users with daily transactions, troubleshoot issues, and escalate where needed
- Respond to support queries within 24 hours and track resolutions
- Collaborate with business process teams to identify and resolve system or process gaps
- Evaluate and improve current business processes, creating SAP cue cards and flowcharts
- Conduct on-the-job SAP training for new and existing users
- Maintain and create master data in line with company protocols
- Prepare and execute material costings and assist in monthly costing runs
- Investigate costing errors/warnings and implement corrective actions
- Assess how master data and pricing conditions impact financial reports
- Lead data cleaning and integrity initiatives
- Support SAP-related projects and coordinate with regional and group SAP teams
- Test new SAP developments in the QAS system prior to go-live
- Maintain detailed issue-tracking logs and generate support reports
Requirements:
- A relevant tertiary qualification in Business Administration or a related field
- Minimum of 5 years' experience in a Business Process Support or SAP Analyst role
- Deep understanding of SAP modules, including FI, MM, PP, SD, and QM
- Strong experience in SAP query resolution and support
- Skilled in master data management with financial insight
- Computer literate with advanced Excel skills
- Analytical, detail-oriented, and solutions-focused
- Excellent communication and interpersonal skills
- Able to manage multiple priorities and work under pressure
- Experience in project management will be an advantage
- Willingness to work flexible hours and overtime if required
- Self-motivated and capable of working independently as well as in a team
What We Offer:
- A collaborative and supportive work environment
- Opportunity to work on impactful SAP projects
- Competitive salary and benefits package
- Opportunities for continuous professional development
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