Vacancies

Job Title:            Customer Service Assistant

Location:            Corby

Salary:                £24,500

My Corby-based client are a premium multi-vendor service and repair organisation.

Reporting to the Finance Manager, the Customer Services Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.

General Responsibilities:

• Contract management Create tasks for preventative maintenance visits
• Schedule preventative maintenance site visits
• Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
• Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
• Ensure that contracted service levels are met
• Collate and monitor work of the service team Carry out case reviews with management team ensuring timely resolution of service cases
• Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution.
• Manage calibration of team members testing equipment to ensure no downtime
• Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
• Ad Hoc administration tasks as required

Person Specification:

Essential:-

Well organised with a methodical approach to work

Excellent customer service

Assertive with a cheery demeanour

Be able to work under pressure

Ability to be a key team player within a small team

Self-motivated

Experience of working with Excel and service centre software

If you wish to be considered for this role, please submit your CV and we will call you to discuss the role in more detail.

INDKTT

Contact information

Vicky Funnell