|
1. Infrastructure Management
20%
|
- Design and deploy servers, storage systems, and virtualisation platforms.
- Monitor system performance and capacity across all infrastructure layers.
- Manage hardware and software asset lifecycle, including procurement support.
- Ensure infrastructure uptime targets are consistently achieved.
- Coordinate infrastructure change requests through the change management process.
|
- Completed infrastructure deployment sign-off sheet;
- Monthly Infrastructure Health & Capacity Report
- Updated Asset Register (CMDB) maintained at all times; zero untracked assets at audit.
- Uptime >= 99.5% per month; uptime summary included in Monthly Infrastructure Health Report.
- All changes logged in the ITSM system
|
|
2.Network Administration
20%
|
- Configure and manage firewalls, routers, switches, VPNs, and LAN/WAN environments.
- Ensure network availability and performance across all INSETA sites and remote users.
- Troubleshoot and resolve network incidents in line with SLA requirements.
- Manage DNS, DHCP, IP addressing, and network segmentation (VLANs).
- Plan and implement network infrastructure upgrades as required.
|
- Network configurations documented and version-controlled;
- Monthly Network Availability Reports.
- Incident closure rate >= 95% within SLA targets;
- Network topology diagram kept current; IP address management (IPAM) register updated quarterly.
- Network upgrade completed on time and within budget; post-implementation test results documented.
|
|
3.Cloud & Virtualization
10%
|
- Administer Microsoft Azure cloud environments and on-premises virtualisation (VMware/Hyper-V).
- Support hybrid cloud workload migration and optimisation initiatives.
- Manage cloud cost governance, resource tagging, and rightsizing.
- Ensure cloud security posture aligns with INSETA's ICT policies and ISO 27001.
|
- Cloud environment configuration documented;
- Cloud Migration Status Report
- Monthly Cloud Cost & Optimisation
- Cloud security posture score maintained at agreed baseline; findings reported in Quarterly Security Review.
|
|
4. Security & Compliance
10%
|
- Implement and enforce infrastructure security policies and patch management schedules.
- Support internal and external IT audits
- Coordinate vulnerability assessments and remediation tracking.
- Manage IAM controls (Active Directory, Azure AD) aligned to least-privilege principles.
- Liaise with SOC partner and Information Security on threat detection and incident response.
|
- Monthly Patch Compliance Report;
- Zero repeat audit findings related to infrastructure;
- Quarterly Vulnerability Assessment Report;
- Privileged access review completed bi-annually;
- SOC Incident Escalation Log maintained;
|
|
5.Disaster Recovery& Business Continuity
10%
|
- Develop, test, and maintain backup and disaster recovery procedures.
- Ensure RTO and RPO targets are met and that documented recovery plans are kept current.
- Conduct regular DR drills and report findings to the IT Manager.
|
- Bi-annual DR Test Report; Monthly Backup Status Report.
- Annual DR Drill Report confirming RTO/RPO compliance; deviations escalated with remediation plan
|
|
6.System Monitoring &Support
10%
|
- Use monitoring tools (e.g., Os-Ticket,) to track uptime, performance, and alerts.
- Provide Tier 2/3 support for infrastructure-related incidents and service requests via the ITSM platform.
|
- Monthly IT Support Report reflecting ticket volumes, resolution times, and SLA compliance rate >= 95%.
|
|
7.Documentation & Reporting
5%
|
- Maintain accurate records of infrastructure configurations, network diagrams, asset inventories, and change logs.
- Produce regular reports on system health, capacity trends, and incident metrics for management review.
|
- All documentation current and stored in the SharePoint repository; audited quarterly with zero gaps.
- Monthly Infrastructure Health Report (uptime, capacity, incidents, patching)
- 100% of infrastructure changes logged in ITSM with appropriate approval; zero unauthorised changes at audit.
|
|
8. Collaboration & Projects
5%
|
- Collaborate with IT teams, vendors, and stakeholders to deliver infrastructure projects.
- Participate in technology evaluations and recommend solutions.
- Contribute to IT governance forums and steering committee as required.
|
- Projects delivered on time and within budget; Project Closure Report produced for each infrastructure project.
- Technology Evaluation Report with cost-benefit analysis submitted ahead of each procurement decision.
- Attendance and input documented in meeting minutes; action items closed within agreed timeframes.
- Liaison with INSETA staff , internal and external auditors and Service providers
|
|
9. ICT Assets
5%
|
- Ensure that all IT assets are tag and captured in the Asset register
- Document all IT assets including hardware & Software
- Provide IT hardware status & recommend IT assets for disposal.
|
- Quarterly IT Asset Audit & Report
- Disposal report
- IT Asset inventory
|
|
10.IT Risk Management
5%
|
- Assist in the development of the Divisional l risk register.
- Monitoring of IT risk within the technical environment
|
- IT Risk Register
- Risk reduction and monitoring report
|
Inseta Home