IT Support Technician (IT Support)

The Post

We are looking for an IT Support Technician to join a small, well-established, enthusiastic and approachable team providing technical support across our schools. You will support the Network Manager in running the IT infrastructure and systems across the Schools’ two sites. Reporting directly to them, you will be responsible for supporting a wide range of hardware and software solutions in the teaching, learning and business environments.

Prior experience in an IT support environment would be advantageous although a passion for technology is what is key. You may be a school leaver or looking to change career.  There are excellent opportunities for continued professional development with opportunities to gain industry recognised qualifications such as Microsoft Certifications.

A salary of circa £27,727 depending on experience per annum will be offered. The hours of work are primarily 8am to 5pm Monday to Friday. There may be the occasional need for work on a Saturday morning, but time off in lieu would be given during the week where this occurs. The annual holiday entitlement is five weeks plus public holidays, to be primarily taken outside of term time.

You will ideally have some knowledge of Windows operating systems, primarily Windows 11, and Microsoft Office applications. You will be an enthusiastic individual with a keen interest and passion for IT. You are dependable, highly motivated, and possess a superb customer service attitude. The successful candidate will be good at thinking quickly, problem solving and have the ability to stay calm in a crisis, able to use their own initiative, prioritise tasks and work without direct supervision. Having excellent interpersonal skills and the ability to work as part of a team is important. The ability to comfortably communicate with both technical and non-technical people is key, as is good numeracy and literacy skills. There is a requirement to be able to lift and carry equipment. Every member of the Support Staff has their own area of responsibility, but is expected that everyone has a flexible attitude and able to assist in other areas, if and when required.

The School has a digital strategy which involves students using digital exercise books through Microsoft OneNote and educational learning through tools such as Microsoft Teams. Experience with these software products would be desirable, although not essential. Experience of or an interest in MacOS, iOS and Microsoft 365 technologies, servers or networking would also be an advantage.

You will need your own transport, as the Senior School and Preparatory School are on two sites about a mile apart.

Main Duties Include

• Provide an on-demand helpdesk service giving support to all users of the School network across both sites by logging support requests, attending to issues and resolving as many queries as possible with first contact and escalating requests where appropriate;
• Setup, install and maintain hardware items across the School, including PCs, laptops, tablets, Digital Signage and AV/interactive projector solutions;
• Assist with installing, deploying and maintaining software across the network as appropriate;
• Add, amend or delete user accounts on the network, ensuring appropriate permissions are granted or removed as necessary;
• Maintain the School’s web filtering system, querying reports as necessary;
• Assist with management of printing and multi-functional devices around the School, including replenishing of supplies;
• Assist with troubleshooting network or server faults or issues, maintaining backup systems and reviewing alerts from network monitoring software and reporting as necessary;
• Assist with the operation of the School’s access control and IP CCTV systems, including scheduling of access permissions for events, liaising with external contractors as necessary for repair or maintenance;
• Prepare, organise and maintain help booklets, guides, knowledge base items to assist the members of the School community to ‘self-serve’ their support requests;
• Updating and maintaining the asset register of School-owned devices;
• Undertake tasks to assist other team members, including activities on the School’s MIS as requested;
• Provide training to staff as needed to assist them in using the IT systems effectively;
• Undertake implementation of specific projects as discussed and agreed with the Network Manager.

Closing date: Friday 25th April 2025

Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS), and a declaration of medical fitness. It is an offence to apply for this role if the applicant is barred from engaging in regulated activity relevant to children.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. A copy of the School’s Child Protection policy may be found on the School’s website, which all applicants are expected to read prior to interview.

Sutton Valence School is an equal opportunities employer.

Please note: we reserve the right to appoint prior to the closing date.

Contact information

Chanan Kennison

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