Process Executive Customer Service
| Reports to |
Team Leader |
| Location |
Waterford/ Wexford/ Clonmel |
| Role Type |
12-month fixed term full time (40 hours) |
| Language Support |
English |
| Business hours |
Monday to Friday 8am to 9pm, Saturday and Sunday 8am to 8pm |
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Key Responsibilities:
- You will be front line support for our clients to handle customer queries across a broad range of customer service and billing queries.
- Use the systems and tools available to effectively handle customer queries.
- Maintain a high level of first call resolution and quality assurance.
- Use questioning and listening skills to make a judgment on the best solution or action to a customer's query.
- Be proactive and proficient in promoting products, services and solutions at all times.
- Deliver outstanding performance by consistently striving to exceed agreed targets.
- Have a strong and detailed focus on performance whilst at the same time working within a team environment.
- Contribute to overall team performance within your specialised department
- Perform all duties in an efficient, professional and courteous manner
- Compliant on all company policies and procedures
Skills, experience, qualifications and attributes required:
- Fluency in written and spoken English
- Customer focused
- Team Player
- Strong Computer Skills
The prospective candidate should be able to demonstrate the following competencies:
- Working Collaboratively
- Influencing and Persuading
- Results/Target Driven
- Customer Focus
- Problem Solving
- Decision Making
- Analytical Ability
- Interest in smart phone technology or broadband
- Want to have a positive impact on the standard of customer service and overall business goals
The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
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