1 st  Line Analyst -  Central London - £28,000 to £30,000 per year - Hybrid 3 days per week on-site

FryerMiles are delighted to be working with an award-winning MSP company to assist with their recruitment of a 1 st  Line Analyst to join their team in London.

The successful candidate will have IT experience and a keen interest in delivering excellent first-line technical support, resolving common technical issues, supporting end-users remotely, and escalating complex cases to the L2 team where necessary.

Key Responsibilities include:

• Provide first-line support to clients via phone, email, and remote tools
• Troubleshoot and support printers, scanners, and other peripherals
• Log and manage cases with third-party vendors, including arranging on-site engineer visits when needed
• Create, update, and manage user accounts in Active Directory and Azure AD
• Configure, and deploy new computers in line with company standard operating procedures
• Provide basic networking support including LAN and WLAN troubleshooting
• Log, manage and own support requests through to resolution or escalation
• Assist with procurement queries, software licencing and general IT advice
• Assist with ad-hoc projects
• Setting up and configuring new desktops, laptops and printers

Requirements:

• Recent 2-3 years of experience in an IT support role, within an MSP
• Degree or qualification in Computer Science, IT or related field
• Experience with ticketing systems and ITIL workflows
• Solid understanding of Windows 10/11 and macOS
• Good knowledge of Microsoft 365 cloud-based services such as OneDrive
• Knowledge and understanding of DNS, DHCP, LAN/WAN
• Good understanding of Active Directory and Azure AD user administration
• A logical thinker with excellent troubleshooting and problem-solving skills
• Proven experience supporting remote users
• Ability to prioritise multiple tickets within SLA targets
• A team player with a positive, proactive attitude willing to learn
• Ability to be flexible and work to changing priorities

1 st  Line Analyst - Central London - £28,000 to £30,000 per year - Hybrid 3 days per week on-site

Contact information

Megan Liddell