Are you highly organised, analytical, and confident working with data and scheduling systems? This is a fantastic opportunity to join a growing operations team as a Workload Planning Controller, ensuring resources are planned effectively to deliver excellent service.

You'll play a key role in balancing engineer and contact centre workloads using automated scheduling tools, supporting efficient operations and a great customer experience.

To be considered for the role, you’ll require the following essentials:

• Experience working with automated scheduling platforms in a similar planning or coordination role
• Proven track record in using data and reporting to drive effective operational scheduling
• Strong skills in resource planning, diary management, and workload allocation
• Excellent written and verbal communication abilities
• Confident working with Microsoft Excel and other data tools
• Minimum of GCSE Grade 4 (or equivalent) in Maths and English

Within this position, you’ll also be:

• Using an automated scheduling platform to manage and optimise field engineer and external agent workloads against resource capacity
• Managing diary downtime and scheduling to ensure efficient use of both field and contact centre teams
• Maintaining and updating planned workload schedules using Salesforce and Monet platforms
• Overseeing diary housekeeping to release and control maintenance capacity effectively
• Analysing data sets, dashboards, and workstreams to inform accurate scheduling decisions
• Ensuring close alignment between data management and operational workload planning
• Liaising with field and contact centre management teams to make resource recommendations and maintain scheduled compliance

Salary, Hours and Benefits

• £32,000 per annum plus bonus
• Monday to Friday – Office hours
• 25 days holiday plus banks
• Excellent pension scheme
• Teambuilding events

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.

See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs

01773 828326

Contact information

Talk Staff Recruitment