2nd Line Technical Support

Contract

12 month intinally

Rate p/d - Open

County Wexford, Drinagh - Onsite Requirement TBC

Start Date – ASAP

The Role – The role involves serving as a 2nd line technical support professional to address both onsite and online user tickets.  The Client maintains a user base of 600 individuals onsite and a more extensive online presence spanning Europe and the Americas.

Key requirements

Desktop Support Experience: Proficiency in addressing desktop-related technical issues and inquiries.

Office 365 Experience: Familiarity with Microsoft Office 365 suite, including troubleshooting and user support.

Dell Hardware Experience: Expertise in working with Dell hardware components, resolving hardware-related concerns.

Service Now Experience: Competence in utilizing Service Now, a platform for IT service management and support.

Windows 10/11 Experience: Hands-on experience with Windows operating systems, including troubleshooting and user assistance.

Set Up Experience (Audio Visual): Proficient in setting up and troubleshooting Audio Visual equipment, ensuring seamless functionality for presentations and meetings.

2nd Line Technical Support

Contact information

Alex Carter