Operational Facilities Lead (Ops-lead)

Overview

Reference
Ops-lead

Salary
ZAR/month + 0

Job Location
- South Africa -- City of Cape Town -- Cape Town -- Sea Point

Job Type
Permanent

Posted
20 March 2026

Closing date
27 Mar 2026 21:59


Role Purpose:

The Operational Facilities Lead is responsible for the overall management of the property’s facilities, maintenance operations, health & safety compliance, and technical processes. This role ensures the property is maintained to the highest standards through proactive, preventative, and strategic maintenance practices. 

The successful incumbent will lead a multi-skilled team, drive operational efficiencies, and implement structured processes and procedures to enhance asset longevity and guest experience. 

 

Key Responsibilities: 

Facilities & Maintenance Management 

  • Oversee all maintenance operations across the property, ensuring optimal functionality of infrastructure, equipment, and systems 

  • Implement and manage preventative maintenance plans to reduce downtime and reactive repairs 

  • Ensure all facilities are maintained in line with brand standards and operational requirements 

 

Health & Safety Compliance 

  • Ensure full compliance with health & safety regulations and company policies 

  • Conduct regular risk assessments, audits, and inspections 

  • Drive a culture of safety awareness and accountability within the team 

Team Leadership 

  • Manage, coach, and develop a team responsible for maintenance and facilities 

  • Set clear performance standards and ensure accountability 

  • Foster a proactive, solution-driven team culture 

 

Processes & Procedures 

  • Develop, implement, and continuously improve maintenance processes and SOPs 

  • Ensure proper documentation, reporting, and compliance tracking 

  • Drive consistency and operational excellence across all maintenance activities 

 

Strategic Planning 

  • Identify opportunities for long-term improvements, cost savings, and efficiency gains 

  • Develop and manage maintenance budgets and forecasts 

  • Plan and oversee refurbishments, upgrades, and capital expenditure projects 

 

Administration & Reporting 

  • Maintain accurate records of maintenance schedules, incidents, and compliance documentation 

  • Prepare regular reports for the General Manager on maintenance performance and risks 

  • Manage supplier relationships, contracts, and service level agreements 

 

Key Competencies 

  • Strategic and forward-thinking mindset 

  • Strong administrative and organisational skills 

  • High attention to detail 

  • Problem-solving and decision-making ability 

  • Leadership and team development skills 

  • Strong understanding of preventative maintenance principles 

  • Ability to balance hands-on involvement with strategic oversight.

 

Minimum Requirements 

  • Relevant qualification in Facilities Management, Engineering, or a related technical field 

  • Health & Safety certification (e.g. SAMTRAC, NEBOSH or equivalent) advantageous 

  • Minimum 3–5 years’ experience in facilities or maintenance management (preferably in hospitality or property) 


Contact information

Natasha-Lee Shunmugam