IT Support Engineer – West Malling, Kent – £30k + Excellent Benefits

Are you an experienced IT Support Engineer seeking a varied and hands-on role? A brilliant opportunity has arisen for an IT Support Engineer to join a well-established, forward-thinking organisation based in West Malling, Kent. Offering a salary of £30,000 plus excellent benefits, this mostly office-based role is ideal for those living in Kent or surrounding areas. The company is a leading name in its sector with over 15 years of experience and a team of more than 150 employees, delivering high-quality solutions across the South East.

Duties & Responsibilities

• Provide first-line IT support to users across office, site and remote locations

• Log and manage incidents using a ticketing system, ensuring timely resolution or escalation

• Deliver support via phone, remote desktop, and in-person where necessary

• Configure and deploy user devices, applications, and network hardware

• Assist in creating training materials and delivering occasional user training sessions

What Experience is Required

• 2+ years in a hands-on IT support role within a Microsoft-based environment

• Experience supporting Windows PCs, Office 365, Azure, and networking technologies

• Strong customer service skills with a proactive and analytical approach to problem-solving

Salary & Benefits

• Salary of £30,000

• 24 days holiday + bank holidays

• Life cover and Employee Assistance Programme

• Monday to Friday working hours, 8am to 5pm with 1-hour break

Location

Based in West Malling, Kent – easily commutable from Maidstone, Tonbridge, Sevenoaks, Rochester, Aylesford, and surrounding areas.

How to Apply

Please apply with your CV sent in strict confidence to Kate Morgan at CV Screen for immediate consideration.

Alternate Job Titles

• IT Service Desk Engineer

• 1st Line Support Technician

• Desktop Support Analyst

• IT Helpdesk Engineer

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