Claims Adjuster Hybrid role, London Office - Multiclass Claims

Our UK Claims Management "Delegated Lead" team provides a London based delegated claims service. The scope of the service includes multiple classes of business comprising of both Standard and Complex claims where the client acts as a Claims Agreement Party. We currently provide this service to 12 Lloyd’s Managing Agencies and handle approximately 5,000 transactions per month, with stringent SLAs. This role will give you the opportunity to adjust claims across multiple clients and regions. Ours is a close knit team made up of experts with many years experience - a great opportunity to learn, develop and grow as a specialist London Market Claims Adjuster.

Key Responsibilities

• Managing and adjusting claims from first notification to settlement within pre-authorised authority limits
• Claims adjusting on behalf of current and future clients
• Provision of technical support for the adjusting of various COB claims
• Ensuring each client’s claim service standards are maintained or enhanced
• Managing and enhancing client relationships
• Monitoring performance against contract SLAs and KPIs
• Delivering and presenting reports to clients on specific claims issues
• Mentoring and training less experienced members of the team
• Post adjustment peer review of to ensure technical standards and requirements are adhered to
• Appointing experts and legal counsel where deemed appropriate
• Demonstrate and role model the Charles Taylor six Values by ensuring a Supportive Environment, upholding Excellence in People, focusing on Partnership with Clients, delivering High quality Work, promoting Group-wide Entrepreneurship and having an Appetite for Change.

Required Skills

• Extensive London Market experience adjusting claims across various COB
• Proven track record of adjusting a combination of multiple classes of business
• Experience in handling Claims in accordance with the Lloyd’s Claims Scheme
• Proven experience in respect of the London Market process including Broker CLASS @ Lloyd’s and ECF Systems
• Extensive knowledge of the current Lloyd’s Claims Scheme including CTP Guidelines
• Widespread relationships with Brokers/Adjusters/Lawyers/Attorneys as appropriate in the relevant class of business
• Able to work across multiple stringent client SLAs.
• Display excellent inter-personal and communication skills in order to interact well within team and with clients and Brokers
• Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role

Why join Charles Taylor UK Claims Management?

Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.

Charles Taylor believes that it holds a distinctive position in its markets in that it is able to provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model. Charles Taylor serves a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.

Charles Taylor has three distinct business areas – Claims Services, InsureTech and Insurance Management.

Charles Taylor was recently acquired by an investment company managed and controlled by Lovell Minnick Partners LLC. Lovell Minnick is a US Private Equity firm that invests in the global financial services industry, including related technology and business services companies, with a focus on helping to build long term value for clients, employees and shareholders.  The acquisition will support the continuation of Charles Taylor's successful growth strategy, with a focus on expanding client relationships, broadening specialist capabilities and the range of services and technology solutions, deepening geographic coverage, and reinvesting in quality of service and technology.

We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work.  We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.

Charles Taylor is a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. 

Equal Opportunity Employer

Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Contact information

Colleen Moody