About Us

At Charles Taylor, we believe we hold a unique position in our markets. Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our Property, Casualty, Technical & Special Risks team is a highly esteemed provider of adjusting and technical services. Our team comprises of chartered loss adjusters, engineers, surveyors, insurance practitioners, arbitrators, mediators, lawyers, registered expert witnesses, and chartered accountants. Leveraging a global, multi-disciplinary approach to major losses, we deliver solutions for complex, high-value cases with a positive and proactive mindset, regardless of size.

Expertise you can trust - for more information, please visit www.charlestaylor.com

The Role

Charles Taylor Adjusting is a service-based company, and our prime objective is to provide an expedient, comprehensive and technically competent professional service in response to the instructions from national and international insurance companies to handle claims.  The role will require you to provide an efficient and high-quality claims handling service.

A loss adjuster will receive claims details and instructions from senior members of the PCTSR team. When they arrive at the site of the claim, they must review the case using discretion and the ability to prioritise information.  At the end of the site visit, they must agree an action plan with the client and provide guidance on the policy coverage to the claim.  Although loss adjusters spend time travelling Hong Kong and visiting claim sites, they will usually spend 3-4 days per week as dedicated office time working in the Hong Kong office where they retain and manage a caseload of claims through completion.

A large part of the role is therefore office-based where the loss adjuster will incorporate their findings into reports, compiled in a format which offers an objective and concise analysis of each loss.  You will be providing direct support to contractors / subcontractors / third party claimants etc. moving them through the various stages of the claim.  This will involve the collating and analysis of claim supporting documents to validate the remedial works / costs and provide settlement proposals in accordance with the terms and conditions of the insurance policy.

Charles Taylor Adjusting is committed to the development of the next generation of loss adjusters. Our goal is to provide the successful candidate with market leading training for a successful career in loss adjusting.

Key Responsibilities

1. To perform a loss adjusting function in respect of new claims and those already handled in the offices which have been delegated by Directors. This will involve, but not be limited to: -

• Receiving and acknowledging new claims instructions
• Managing and coordinating claims in a timely and professional manner within agreed SLA’s
• Undertaking site visits and meeting with Insurers, Reinsurers, Brokers, Claimants, Insureds and other interested parties
• Preparing preliminary reports commenting in detail on all aspects of the claim including legal and policy liability considerations, potential quantum and future actions
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as necessary
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communications
• Calculating, negotiating and agreeing settlement of claims, and preparing accurate final reports.

2. To assist in and develop the effective marketing of HK PCTSR and wider CTA PCTSR offering. This will include, but not be limited to: -

• Developing working relationships with existing Clients
• Helping to identify and plan approaches to new Clients
• Hosting and attending networking events outside of office hours
• Assisting in the preparation and delivery of presentations and tenders to Clients and potential Clients
• Assisting others with their marketing functions.

3. Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.

4. Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• University degree qualified in Construction / Engineering / Surveying / Law / other relevant subject.
• Holding professional adjusting certification or willing to undertake further study to attain loss adjusting qualifications.
• 0-3 years of relevant post-graduate experience in the construction or insurance sector would be an advantage.

Additional Skills/Attributes:

The role is a fantastic opportunity for committed entry level candidates to develop their careers in an environment which considers the following values and skills as paramount:

• Customer service
• Planning and organising
• Communication, Influence and Persuasion
• Teamwork
• Results Orientation

Given the nature of the role, you must:

• Be focused on customer service at all times
• Have excellent written and oral communication skills
• Have high level analytical and report writing skills with a strong attention to detail
• Be self-motivated, proactive and able to work as part of a small professional team.
• The ability to use initiative

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance for discrimination of any kind, including but not limited to age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation.

Our goal is to promote an inclusive and diverse workplace where we actively appreciate and celebrate differences, allowing all employees to be their authentic selves. At Charles Taylor, we take pride in our inclusive and diverse culture, fostered by our strong external partnerships and our commitment to promoting a transparent and fair recruitment and selection process.

Contact information

Cara Norkett