Customer Service – Billing and Network Administrator

Location: Lakeside, Portsmouth

Entry Level

   Full training provided. 

** To apply to this Customer Service - Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom. **

Join our dynamic team and become the backbone of our company's exceptional customer service.

The role will involve providing specialist support for Charles Taylor Assistance medical operations. As a Billing and Network Administrator, you will play a crucial role in ensuring the compliance and accuracy of medical expenses within our organisation. You will be responsible for reviewing, auditing, and processing these expenses to ensure compliance with regulatory requirements and internal policies. Your keen eye for detail and strong analytical skills will contribute to accurate and efficient expense management, ultimately optimising cost-effectiveness and financial outcomes for our organisation.

Key Responsibilities and required skills

• Creation, assessment, and coverage of travel insurance claims
• Review and audit of medical expenses according to group policy
• Understanding and entering invoice payments on our inhouse system
• Identify and carry out negotiations of medical invoices
• Handle and co-ordinate requests for arrangement of logistical services for clients
• An excellent communicator, both written and verbal
• Ability to work to fixed timeframes
• Innovation and creativity
• Co-ordination skills
• Capable of functioning in a high-pressure environment
• Must be confident and self-motivated
• Team player - with the ability to work alone using own initiative
• Proficient computer skills are essential for this role 

Salary and Benefits for the Customer Service Advisor:   

• 28 days including Bank Holiday’s and incremental holiday plan  
• Fantastic opportunities for learning, development, and career progression.   
• Contributory pension scheme  
• Free Health Cash Plan worth £1700 per annum  
• Generous high-street rewards scheme for family and friends  
• Free travel insurance (subject to qualifying criteria)  
• Discounts on home and motor insurance  

Equal Opportunity Employer    

  Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.  

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. 

• INTEGRITY: We do the right thing 
• COLLABORATION: We are one 
• AGILITY: We learn, evolve, and adapt 
• CARE: We are compassionate and human 
• ACCOUNTABILITY: We take ownership

Contact information

Michael Adair