Claims Support Advisor

Christchurch 

Training start date: Monday 30^th of March

Please note: Applicants must live within a 15-mile radius of  BH23. For the Christchurch location, due to the unreliability of public transport, employees should be able to commute using no more than one bus route to reach the office.

**2026 Summer Programme – Are you an A-Level or University student looking for a summer professional development opportunity**

Join Charles Taylor Assistance in Christchurch, Dorset for a hands-on experience that could open doors to your future career!  As a Claims Support Advisor there may work may be additional work available in the evenings or weekend for those based locally.

Why Choose Charles Taylor Assistance?

• Gain practical, hands-on experience in a professional environment
• Work alongside experienced industry professionals
• Develop skills that will set you up for future success
• Join a supportive and inclusive team where your ideas are valued

What the programme involves

• Acting as the first point of contact for customers via phone and email
• Handling and processing relevant documents accurately
• Providing empathetic and professional support to all our travel customers
• Guiding customers clearly through the claims process to deliver excellent service

What we need from you

• Available to attend and fully commit to 2 weeks of training over Easter starting Monday 30th March
• Work Monday to Friday between 09.00 -17.30
• Customer service experience – helpful but not essential
• Be able to record data accurately and efficiently
• Ability to navigate bespoke computer systems
• Excellent communication and interpersonal skills to effectively interact with our customers
• Natural empathy and a flair for making a difference to our travel customers

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.

Contact information

Samantha Barber