About Us

At Charles Taylor, we believe we hold a unique position in our markets. Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature.

Criterion Adjusters is a company of Charles Taylor Adjusting,established to provide a specialist claims service for High Net Worth, fine art and antiques markets and we remain focused on and committed to this sector. However, our range of services has expanded considerably over the years, and we now handle complex household claims and commercial losses, particularly in the Real Estate sector. We are entirely focused on the requirements of our clients and their customers and we are very proud to work for most of the leading High Net Worth insurers and underwriters in the UK.

For more information on Criterion, please visit www.criterionadjusters.com

For more information on Charles Taylor, please visit www.charlestaylor.com

The Role

A Senior Loss Adjuster has the responsibility to thoroughly investigating a claim, determining if liability is accepted and any payments are warranted, negotiating a financial settlement, and recommending payments to the Insured.  Once the Insured makes a claim on their insurance policy, and the instructions are provided to Criterion by Insurers, you will first investigate the claim in order to determine if the claim is legitimate and whether the policy covers the damage/loss.

Other information that may have to be collected include photos of property damage, and other pertinent information/proof of ownership required to fully evaluate a claim.  If the adjuster determines that the claim on the policy is legitimate, the adjuster will then provide recommendations to Insurers and negotiate a settlement amount or assist with fulfilment through liaising with suppliers, surveyors, contractors or other specialists.

Responsibilities

• To carry out a loss adjusting function for all claims and develop existing skills to assist with other areas of loss adjusting as required
• Perform site visit to verify cause and extent of damage and preparing detailed reports on all aspects on the claims for insurers.
• Ensure that the loss or damage is covered sufficiently by the terms of the policyholder's insurance policy and advise Insurers accordingly.
• Ensure the site is secure and make recommendations to Insurers of actions required to prevent any further damage
• Upon receipt of instructions authorise/ arrange any salvage work, building repairs or clean-up operations that need to take place.
• Investigate suspicious claims by checking, for example, the existence and value of goods being claimed for
• Liaise and correspond with the Insured, Insurers, brokers, surveyors and other interested parties to progress individual claims
• Liaise with the Insured making the claim to discuss valuation and validation of the claim
• Negotiate and resolve disputed claims and where required, provide evidence in court if required in cases of fraud
• Help businesses to quantify the loss of income while the premises are closed for repair
• Advise on security and other precautions to reduce the risk of further losses in the future
• Preparing reports commenting in detail on all aspects of claims including legal and policy liability considerations, potential quantum and future actions
• Collating and interpreting documentation
• Researching technical and legal questions by analysing and extracting relevant data from various sources
• To maintain and build upon relationships with existing clients ensuring increasing levels of client satisfaction
• To maintain and develop an individual professional workload
• To assist with all internal audit requirements and ensure that all recommendations are applied in a timely manner.
• Carry out ad hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post. 
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration. 

Required Skills

• Experience of High Net Worth claims handling.
• Studying for ACILA qualification or keen to do so.
• Enthusiastic, flexible and adaptable approach to work is essential.
• Ability to build professional relationships quickly.
• Effective diary management.
• Strong attention to detail.
• Strong organisation and IT skills.
• Ability to plan and manage workload to ensure deadlines are met.
• Be confident and articulate with excellent communication and interpersonal skills.
• Ability to work under pressure with conflicting demands.

Why join Charles Taylor?  

Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners.  

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications. 

Equal Opportunity Employer  

Here at Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance for discrimination of any kind, including but not limited to age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation.  

Our goal is to promote an inclusive and diverse workplace where we actively appreciate and celebrate differences, allowing all employees to be their authentic selves. At Charles Taylor, we take pride in our inclusive and diverse culture, fostered by our strong external partnerships and our commitment to promoting a transparent and fair recruitment and selection process. 

Contact information

Ankur Chowdhury