Background

At Charles Taylor, we believe we hold a unique position in our markets. Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Our Property, Casualty, Technical & Special Risks team is a highly esteemed provider of adjusting and technical services. Our team comprises of chartered loss adjusters, engineers, surveyors, insurance practitioners, arbitrators, mediators, lawyers, registered expert witnesses, and chartered accountants. Leveraging a global, multi-disciplinary approach to major losses, we deliver solutions for complex, high-value cases with a positive and proactive mindset, regardless of size.

The Role

Due to the successful growth of our business, we are seeking experienced Loss Adjusters across multiple states and locations in Malaysia – Kelantan, Pahang / Kuantan, Terengganu, Melaka and North Johor.

This position involves the expert investigation, evaluation and management of Property, Casualty and / or Engineering insurance claims. The role will require you to provide an efficient and high-quality claims handling service for various insurers. The role will also involve providing direct support to policy holders, whilst reporting to their Insurers in respect to the claim investigation findings.

Salary and title offered will be commensurate with experience level.

Key Responsibilities

1. To perform a loss adjusting function in respect of new claims and those already being handled in the respective location. This will involve, but not be limited to: -

• Receiving and acknowledging new claims instructions
• Managing and coordinating claims in a timely, professional manner, and complying with insurers’ service KPI / compliance
• Assisting with site visits and meeting with Insurers, Brokers, Agents, Claimants, Insureds and other interested parties
• Assisting with preparation of preliminary reports commenting in detail on all aspects of claim including policy liability / considerations, potential loss / quantum and future actions – for non-motor claims
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

• Assist with status updates and report uploads on claim systems
• Assisting with preparation and uploading of adjusting reports within the stipulated turnaround time as set out by insurers
• Assisting in providing instruction to surveyors, lawyers, forensic scientists, and other experts as necessary

• Assisting with calculations and reconciliations in the settlement of claims, and preparation of accurate final reports

Required Skills

• Experienced Property / Casualty / Engineering Loss Adjuster with a minimum of 1 years’ experience
• Holds professional qualification in Loss Adjusting (CILA or equivalent) or is willing to take up study for certification
• Holds a valid driving licence and possesses own transport
• Able to travel across state(s) on a frequent basis to attend client site (car allowance provided)
• Enthusiasm and commitment towards developing your adjusting career
• Good level of English competency

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Equal Opportunity Employer

Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, gender or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process, all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Contact information

Cara Norkett