Background

Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa.

Charles Taylor believes that it holds a distinctive position in its markets in that it can provide professional services and technology solutions in order to support every stage of the insurance lifecycle and every aspect of the insurance operating model. Charles Taylor serves a diversified blue-chip international customer base that includes national and international insurance companies, mutuals, captives, MGAs, Lloyd's syndicates and reinsurers, along with brokers, distributors and corporate insureds.

Charles Taylor has three distinct business areas – Claims Services, InsureTech and Insurance Management.

Charles Taylor was recently acquired by an investment company managed and controlled by Lovell Minnick Partners LLC. Lovell Minnick is a US Private Equity firm that invests in the global financial services industry, including related technology and business services companies, with a focus on helping to build long term value for clients, employees and shareholders.  The acquisition will support the continuation of Charles Taylor's successful growth strategy, with a focus on expanding client relationships, broadening specialist capabilities and the range of services and technology solutions, deepening geographic coverage, and reinvesting in quality of service and technology.

For more information, please visit www.charlestaylor.com

The Role

The role will involve the delivery of a wide range of support functions to a very high standard. You will provide administrative support to optimise workflow procedures.  The job requires you to be the point of contact for queries, requests or issues.  The job involves a heavy administration workload, where excellent organisational skills and the ability to prioritise using your initiative, are essential.  The role is mainly remote but we would only accept candidates within the UK. Occasional visits to the London office as and when needed may be required.

Salary offered for this role is £24,000 p.a.

Key Responsibilities

• Action weekly progress report, update and send to Insurers
• Liaising by phone/email with surveyors, insurers, brokers, clients
• Dealing with any queries and forwarding to the relevant individual
• Allocate new surveys to surveyors and set up
• Sending acknowledgement of instructions and confirmation of appointments by email
• Monthly invoicing to Insurers
• Monthly schedule with updates to Managing Director
• Check through surveyor’s invoices and pass for payment
• Book Head of Survey’s appointments and update his calendar. Organise any travel arrangements needed
• Preparing Survey Reports dictated by Head of Surveys
• Checking and amending Survey Reports sent in by surveyors

Required Skills

• Strong IT skills
• Effective diary management
• Attention to detail
• Plan and manage workload to ensure deadlines are met
• The ability to work under pressure with conflicting demands
• Be confident and articulate
• Polite telephone manner
• Audio typing
• Ability to arrange travel if required
• Display high standards of customer service
• Strong multi-tasking skills
• Have a solid background in secretarial and administration roles

Why join Charles Taylor?

We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work.  We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business.

We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum.

Charles Taylor is a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. Quiz nights, tennis tournaments, football matches and a range of other events take place throughout the year

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Contact information

Ankur Chowdhury