Training and Development Coach

Location: Lakeside North Harbour, Portsmouth (Travel may be required based on coaching needs)

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk, and claims management services. We support over five million customers every year and process over 170,000 travel claims.   

The Role 

The Medical Assistance department is a dynamic, fast-paced environment where quick thinking, adaptability, and teamwork are essential. Operating with high energy and urgency, the team values collaboration and open communication. Innovation and improvement are integral, supported by leadership that provides the necessary resources and guidance for success.  

The T&D Coach plays a pivotal role in the continuous learning journey of existing employees at CT Assistance, ensuring they are equipped with the knowledge and customer service skills needed to achieve their learning milestones and excel in their roles. 

The Team 

The T&D coach will work with an established, collaborative, growth-oriented T&D team.   

Key Responsibilities: 

• Develop, plan, and deliver a comprehensive, structured, and effective coaching program for all staff, suitable for both online and in-person sessions. 

• Collaborate with managers and team leaders to identify coaching needs and tailor coaching plans accordingly.  

• Provide one-on-one and group coaching sessions to support employees in their development. 

• Monitor and evaluate the progress of individuals, providing constructive feedback and adjusting coaching methods as needed. 

• Maintain and update coaching materials and resources to ensure they are current and relevant. 

• Collect and analyse feedback to assess the effectiveness of coaching programs and make improvements. 

• Foster a positive and supportive coaching environment that encourages growth and development. 

• Stay updated with the latest coaching techniques and best practices to continuously improve coaching effectiveness. 

Person Specification: 

• Excellent verbal and written communication skills; able to explain information clearly and engagingly. Paying full attention to the speaker, understanding their message, and responding thoughtfully.  

• Strong interpersonal skills; able to build trust and rapport with individuals. 

• High levels of empathy and patience; able to support individuals through challenges. 

• Adaptability and flexibility to adjust coaching methods based on individual needs. 

• Strong problem-solving skills; able to identify issues and develop effective solutions. Providing feedback that is specific, actionable, and aimed at improvement. Identifying issues and developing effective solutions. 

• Organisational skills; able to plan and manage coaching programs efficiently. 

• IT savvy; comfortable with using technology for online coaching sessions, managing coaching resources, and collaborating on projects through remote communication tools. 

• Oomph - must possess tangible levels of energy and drive, and a determination to help others succeed. Maintaining a positive attitude and motivating learners to achieve their goals, even in difficult situations. 

Qualifications: 

• Relevant coaching certification or qualification. 

• Bachelor's degree in a related field  

• Proven experience in coaching or a related role. 

Salary and Benefits for the Training and Development Coach

• 28 days including Bank Holiday’s and incremental holiday plan.  
• Contributory pension scheme.  
• Free Health Cash Plan worth £1700 per annum.   
• Generous high-street rewards scheme for family and friends.  
• Free travel insurance (subject to qualifying criteria).  
• Discounts on home and motor insurance.  

Equal Opportunity Employer   

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. 

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

• INTEGRITY: We do the right thing
• COLLABORATION: We are one
• AGILITY: We learn, evolve, and adapt
• CARE: We are compassionate and human
• ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.

Please note that, should you require sponsorship in order to remain employed, we will not, under any circumstances, be able to support you and any such request will be automatically refused.

Contact information

Michael Adair