International Nurse Coordinator

Shift pattern: Monday - Friday between 8:00 – 20:00 with weekends on a rota basis

Location: Lakeside North Harbour, Portsmouth/Hybrid (after the probation period of 6 months)

Full training provided.  

** Looking for a unique and challenging role in nursing? Is it time to utilise all of your current skills and learn new ones? **

We guarantee that life as an international nursing coordinator will never be boring. That every hour of every day will be different and will stretch you to your full potential.

You will manage patient cases around the world while sitting comfortably at our Head Office in Portsmouth or at home in your pyjamas -our role is a hybrid working model with a full in-office training program followed by mentored supervision.

You will be part of our team assessing whether medical treatment is appropriate, overseas facilities suitable, whether urgent evacuation is required and deciding how to get your patient back home. You will liaise directly with overseas treating teams, organise accepting beds in the UK and other countries. You will be exposed to the world of insurance medicine looking at cover decisions and working alongside your non-medical colleagues.

We are a friendly team of over 30 doctors and nurses working together to obtain the best outcome for our patients.

We are looking for nurses with broad knowledge bases who have worked in fields such as ICU, ED, cruise ship medicine or military medicine.

Duties and responsibilities of the International Nurse Coordinator:

• Responds to calls and, consults with clients and colleagues in a timely manner and always in accordance with triage priorities.
• Liaise with patients, hospitals, and medical staff across the globe to ensure the correct and appropriate treatment is being given
• Complete accurate and focussed reviews and reports
• Keep Case Managers updated with cover decision or reason for no cover on cases including Consent and Disclaimers/ GP checks
• Assess when and how patients are fit to return home
• Deal with all calls in confidence and in an empathetic manner
• Provide safe, high-quality, evidence-based patient care

Requirements:

• A minimum of 5 years post registration experience
• Good communication skills, both verbal and written
• Confidence to challenge treating medical teams
• Empathy and a desire to enhance the patient journey
• A strong work ethic
• IT competency
• UK nationality or unrestricted right to work in the UK

We offer:

• Salary: £40 500 FTE starting salary with additional reimbursement for unsociable hours, bank holidays and weekends. Previous assistance experience will be taken into consideration.
• Selection of shift patterns between 8am-8pm available after successful completion of probationary period.
• Incremental holiday plan
• Contributory pension scheme 
• Health Cash Plan worth £1700 per annum 
• High-street rewards scheme for family and friends 
• Worldwide family travel insurance (subject to qualifying criteria) 
• Discounts on home and motor insurance.

Equal Opportunity Employer

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.  

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. 

• INTEGRITY: We do the right thing 
• COLLABORATION: We are one 
• AGILITY: We learn, evolve, and adapt 
• CARE: We are compassionate and human 
• ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

1. Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
2. Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.

Please note that, should you require sponsorship in order to remain employed, we will not, under any circumstances, be able to support you and any such request will be automatically refused.

Contact information

Michael Adair