2025 Summer Internships programme – Travel Claims

Monday 23^rd June start date

About the company:

Charles Taylor Assistance offers insurance services by administrating travel claims on behalf of companies such as Aviva, HSBC, First Direct & NBS (Nationwide)

Unexpected events such as emergencies, lost luggage and cancelled flights can disrupt travel plans. As a Travel Claims Handler, you will be the first point of contact for customers who have experienced unforeseen events. You empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.

We also offer the possibility of ongoing employment for those who reside locally, with opportunities to work evenings and weekends beyond the summer period!

Why choose Charles Taylor:

• Gain valuable hands-on experience
• Work alongside experienced professionals
• Develop essential skills that will set you up for future success
• A supportive and inclusive work environment where your ideas are valued

Early Training Benefits:

• Get a head start on learning the ropes and familiarise yourself with our company culture
• Connect with fellow interns and start building valuable relationships ahead of the summer season
• Have ample time to ask questions, seek guidance, and fine-tune your skills before starting your internship

What the internship will involve:

• Being the first point of contact for our customers via calls and emails
• Acquiring and processing relevant documents
• Providing an empathetic approach for all our customers
• Providing our customers with clear guidance to ensure that the claim process is first class

Requirements:

• You must be able to start on Monday 23rd June
• You must be able to commit to 5 days a week
• You must live 10 miles or less from BH23. If using public transport, please note that only one bus journey is permitted, as services have proven to be unreliable.

Equal Opportunity Employer   

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. 

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

MPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.

Contact information

Samantha Barber