Customer Service Advisor – Baggage Claims 

£26,210 - £26,810

Christchurch, Dorset

• Are you looking for a new role where you can really make a difference to customers? 
• Do you have natural empathy? 
• Do you pride yourself on delivering first class customer service? 

JOIN OUR TEAM OF BAGGAGE SPECIALISTS!!

Charles Taylor Assistance really make a difference to our customer's lives.

Thanks to our integrated teams of in-house specialists, Charles Taylor Assistance can offer patient care and medical management that is unsurpassed - delivering appropriate, cost-effective, and complete medical assistance solutions to our customers and corporate partners, all over the world.

This a fantastic job opportunity to join a leading global insurance provider and a chance to develop your customer service skills in a role where you can really make a difference to our customers.   

Duties and responsibilities of the Claims Support Advisor:

• Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs
• Resolving disputes with customers, referring to your colleagues for advice if needed
• Accurately record the information

Experience and knowledge of the Claims Support Advisor:

• A high level of competency in using computers is a prerequisite
• Naturally empathetic to a variety of customer needs
• High levels of resilience to ensure work is effective and efficient even in times of pressure
• Proactive in your approach to all aspects of work
• First class verbal and written communication skills
• Great team player with the ability to contribute positively and supports others in times of surge
• High levels of organisation of both time and workload
• Ability to work the contracted hours and maintain commitment throughout the training period and beyond
• You should be mindful of diversity and inclusivity

Benefits of the Claims Support Advisor

• Fantastic opportunities for learning, development, and career progression.  
• Free Health Cash Plan worth £1700 per annum 
• Generous high-street rewards scheme for family and friends 
• Free travel insurance (subject to qualifying criteria) 
• Discounts on home and motor insurance 
• Comprehensive training and embedding period

Equal Opportunity Employer   

Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of. 

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

• Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
• Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.

Contact information

Samantha Barber